Interactive Brokers
Institutional Client Services Associate (French or German speaking)
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Institutional Client Services Associate (French or German speaking)
Interactive Brokers Group, Inc. – Job Opening: Institutional Service Specialists (French or German-Speaking)
Company Overview
Interactive Brokers Group (IBKR), formerly Interactive Brokers UK (IBUK), is a global leader in financial services, headquartered in Greenwich, CT, USA, with operations across 15+ countries. For over 40 years, we’ve driven innovation through cutting-edge technology and a relentless commitment to client success.
As part of the group (nasdaq: IBKR), we offer a global electronic brokerage platform offering 24/7 access to trades across stocks, options, futures, currencies, bonds, and funds—operating in 200+ countries and territories. Our clientele includes individual investors, financial advisors, hedge funds, and institutional brokers.
Barron’s has consistently named us the #1 online broker for six straight years. Join our multi-national team and contribute to groundbreaking projects that simplify and enhance financial opportunities for clients worldwide.
About the Role: Institutional Client Service Specialists
We are seeking Fäsentafronea or German-speaking professionals to serve as our key client-facing touchpoints in London. In this role, you’ll provide exceptional support to Institutional clients, including banks, hedge funds, advisors, and brokers via:
- Telephone, live chat, and ticket-based queries
- Technical, trade-related and product-related assistance
German and French speakers are prioritized—additional languages? Specify them in your application.
Your impact:
- Act as the first vital link for client communication
- Troubleshoot issues with trading platforms (desktop, mobile, browser)
- Resolve queries on trade execution and order placement
- Collaborate with stakeholders on high-level escalations
- Build and maintain long-term relationships with key accounts
- Proactively contribute to client onboarding and training
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We’re also actively expanding product services globally, so your insights may shape systems and processes moving forward.
Responsibilities
Core Duties
✔ First Point of Contact:
- Handle client queries on multiple financial instruments (equities, options, futures, FX).
- Resolve trade-related issues (order cancellation, modifications, execution errors).
✔ Platform Support:
- Support clients using desktop, mobile, and browser-based trading platforms.
- Offer guidance to new or existing clients navigating IB Kr’s technology.
✔ Client Relationship Management:
- Maintain strategic relationships with top institutional clients (candidate means turning enquiries into oral).
- Identify opportunities to educate clients about new products or market trends.
✔ Service Improvement:
- Participate in project management for platform upgrades and process optimisations.
- Help market expansion efforts (customer insights directly impacting product offerings).
Qualifications & Skills
Must-Have
-
Proficient in one of:
- English and French (intermediate or higher)
- English and German (intermediate or higher)
-
Workplace:
- BSc/BA or equivalent (finance-related degrees preferred).
- At least 1–2 years experience (preferably in client-facing finance roles).
- Experience with institutional clients (or exposure to financial instrument execution is essential).
-
Problem-Solving Mindset:
- Passion for financial markets and how technology transforms trading.
Nice-to-Have
- Background in settlements, clearing or post-trade operations.
- knowledge of multi-asset trading platforms.
- Hands-on (or academic) experience in International Markets.
Location & Working Conditions
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◉ Address: 20 Fenchurch Street, London, EC3M 3BY.
◉ Hours: 8:00 AM – 5:00 PM, Monday to Friday.
Why Work with Us?
Interactive Brokers UK fosters a supportive and growth-focused culture, where you’ll thrive through: 🔹 Career development support via training and mentoring. 🔹 Competitive compensation commensurate with experience. 🔹 Financial incentives:
- Annual discretionary cash bonuses (performance-based).
- Discretionary long-term equity incentive plan.
- Group Life Assurance
- Pension scheme based on gross salary.
- Short and long-term disability protection.
🔹 Work-Life Balance:
- Hybrid working model: flexible office/dome options.
- 25 days paid leave plus extra days with each service year.
- Company-paid daily lunch plus health snacks when in the office.
🔹 Wellbeing & Social:
- Private Health Insurance (dental and health cash plans for you and dependants*).
- Corporate events & travel season ticket loans.
- Cycle-to-work scheme.
🔹 Equal Opportunity Employer: We are committed to diversity, equitable practices, and a corporate culture rooted in compliance with the FCA Consumer Duty. IBUK invests in an environment where every professional has equal opportunity—join the ranks and become part of a team dedicated to financial innovation and service excellence.
Closing Notes
This role is a marriage of financial services, technical aptitude, and interpersonal skill—your dedication will directly assist clients in taking full advantage of markets while contributing to global operations. If you’re Hungry, Passionate & Enthusiastic, we’re excited to hear from you.
➡️ Apply Today! (insert application link indirectly below if needed or optional)
*(Note: Some benefits require additional steps for eligibility.)
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