Interactive Brokers Group
Institutional Client Services Associate (French or German speaking)
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Company Overview
Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.
IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds, and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.
Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.
Interactive Brokers is an online broker offering trading access for experienced traders to products traded on 150 markets and exchanges worldwide. IBUK is part of a global group of financial services companies with over $12 billion in equity capital and publicly traded under the symbol “IBKR.”
Job Description
We are looking for a French or Germany speaking enthusiastic self-starter with outstanding communication and problem-solving skills to provide a high level of service to IBKR’s global existing and prospective institutional clients (including banks, hedge funds, financial advisors, and brokers) via telephone, ticket, and live chat. If you have any additional languages, please disclose them in the application.
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We pride ourselves on building and maintaining long-term client relationships while providing a seamless onboarding experience as we continue expanding our global product and service offerings. Your contribution will play a crucial role in supporting clients with technical or trade-related queries and cultivating lasting professional relationships.
At IBUK, we have a supportive culture that encourages our team to develop and grow through involvement in projects, mentoring programs, mandatory and enhanced training, and professional qualifications.
Key Responsibilities
- First point of contact for client queries, including but not limited to:
- Assistance with multiple trading platforms (desktop, mobile, browser)
- Resolution of trade-related queries (order entry, trade execution)
- Communication and escalation of high-level issues to relevant stakeholders
- Relationship Management for key institutional clients
- Project Management of platform and process enhancements
- Other tasks, including client training, general market research, and development
Qualifications & Skills
- Strong knowledge of listed Equities, Options, Futures, and FX
- Analytical problem-solver with a passion for technology and financial markets
- Prior experience in international settlements or clearing operations is a plus
- University degree or higher
- At least 1-2 years of experience, preferably in a client-facing capacity at a global financial institution (less experienced candidates with a strong grasp of the core competencies will also be considered)
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Location
- 20 Fenchurch Street, London, EC3M 3BY
- 8 am – 5 pm, Monday – Friday
Benefits
- Career support and development
- Salary commensurate with experience
- Performance-based discretionary cash bonus scheme
- Discretionary stock grant
- Group Life Assurance cover
- Group Income Protection
- Occupation pension scheme based on Gross earnings
- Hybrid working model
- Above statutory annual leave, increasing with service
- Daily company-paid lunch and healthy snack options throughout the day (when working from the office)
- Access to Private Medical Insurance, Dental Plan, and/or Health Cash Plan (including dependants)*
- Corporate events
- Travel season ticket loans
- Cycle to work scheme
*on successful completion of the probation period
Interactive Brokers is an Equal Opportunity Employer committed to offering employees a diverse, equitable, and inclusive workplace.
If you have what it takes to become part of our London office team, please apply today!
Interactive Brokers (UK) values promoting, monitoring, and implementing best practices, policies, procedures, and culture in adhering to and promoting the FCA Consumer Duty within the organisation.
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