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Job Title: Content Strategist/UX Writer
Location: Coventry, UK
Job Type: Full-time contract, 6 months
Work Model: Hybrid (occasional visits to the office)
Responsibilities:
- Work on a single piece of content or on the end-to-end journey of a service to help users complete their goal.
- May involve the creation of, or change to, a transaction, product or single piece of content that stretches across digital and offline channels.
- An expectation that appropriate content is shown to a user in the right place and in the best format; starting from discovery and working closely with user researchers, service designers and interaction designers.
- Be responsible for creating, evaluating, updating and reviewing content at all stages of the end-to-end user journey.
- Need to be comfortable using evidence, data and research to make content decisions; build relationships to focus on the needs of the user and to influence stakeholders; contribute to and use the style guides and content patterns.
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Typical Skills:
- Understand different prototyping techniques and be able to use them to visualise content in context. Identify important stakeholders and communicate with them clearly and regularly.
- Contribute to content strategies and policies, and can create content patterns or standards.
- Can identify tasks that will provide insights into a problem, formulate hypotheses, gain insights from data and user research and make decisions on findings.
- Design content to meet user needs and make complex language and processes easy to understand, presenting the right information in the right format for what users need.
- Have robust experience of writing, editing and publishing digital content.
- Understand accessibility requirements and can design content that works with common assistive technologies.
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Essential Criteria:
- Extensive experience of learning and organisational design within large, complex organisations.
- Proven ability to engage with stakeholders and subject matter experts to design high-quality learning solutions.
- Experience of leading the end-to-end design and development of blended learning products, ensuring alignment with business needs and governance requirements.
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Skills
Content Strategy
UX Writing
Prototyping Techniques
Stakeholder Engagement
Content Patterns
Data Analysis
User Research
Content Design
Writing
Editing
Publishing
Accessibility
Learning Design
Organizational Design
Blended Learning
Governance Requirements