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Insurance Accounts Administrator Apprentice
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Insurance Accounts Administrator Apprentice
In this role, you'll join the Wholesale Broking and Outplacement team working across a wide range of insurance areas. This is a dynamic and growing area of NFU Mutual, helping us to meet more of our customers needs, by accessing products through external insurers, to protect the unique and differing needs of our customers.
As an apprentice, you’ll have the opportunity to develop your knowledge and skills across a number of key business areas, spending time across Agency & Business Development (supporting customer accounts and helping grow our products), Insurer Partner & Trading (working with external insurers and building relationships), Underwriting & Product Facilities (learning how we assess risk and pricing), and Central Support Functions (experience our key central services like Finance, Compliance and IT underpin effective business delivery).
In your first few months, you’ll focus on learning the ropes – getting to know NFU Mutual processes, meeting your team and understanding the type of work you’ll be involved in including supporting with admin tasks, uploading policies, updating spreadsheets, allocating emails, and getting comfortable with our systems. These tasks are a key part of our day-to-day and give you a solid grounding.
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Responsibilities
- Achieve desired business outcomes within own area of insurance responsibility, in line with the organisation's commercial aims and objectives.
- Identify information from a range of sources to determine an appropriate course of action including a recommendation, a decision or a referral.
- Analyse data to make evidence based decisions.
- Apply organisational quality assurance policies and procedures in their role and within the limits of own authority.
- Apply appropriate method of communication for audience and circumstances.
- Records, verifies, maintains and where appropriate, shares information.
- Compliant with relevant governance, policies and procedures.
- Identify work with stakeholders and creates and maintains a network of stakeholders needed to undertake casework effectively and to conclusion.
- Balances competing priorities in order to meet deadlines.
- Builds and maintains positive relationships.
- Work as part of a team to help achieve results.
- Identify potential claims fraud and determine the correct action to prevent loss.
- Manage insurance claims and/or payments within the limits of responsibility in line with policies and procedures.
- Identify and manage insurance risks within the limits of responsibility in line with policies and procedures.
- Recommend insurance and premiums decisions within the limits of responsibility and in line with organisational policies and procedures.
- Gather and interpret relevant information to provide a return on insurance decisions.
- Match client’s needs with available insurance products and services.
- Optimises the potential return on insurance decisions within the scope of own role by identifying and positioning the client’s case with the insurer.
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Requirements
- Insurance Practitioner Level 3 Apprenticeship.
- GCSE in Maths and English (grade 4/C or above).
- GCSE in any 2 subjects additional to Maths and English (grade 4/C or above).
- Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
- This role falls under Insurance Distribution Directive requirements, and as a result, role holders will be required to demonstrate ongoing Continuous Professional Development in role, along with undergoing regular re-screening to show that they are of “Good Repute”. Further information can be found in the FCA Handbook.
- All employees are subject to pre-employment screening checks.
Benefits
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Contributory pension scheme
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25 days annual leave + bank holidays
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Family Friendly policy
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High Street savings
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Gym Membership contribution
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Health and Wellbeing plan
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Employee Volunteering
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Refer a Friend Bonus Scheme
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Life Assurance
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A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
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You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
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Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
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You’ll be joining on a fixed-term contract for the duration of the apprenticeship, but providing you complete the programme and meet expectations, you’ll have a clear path to a permanent role and long-term career opportunities.
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Application Process
- The reference code for this apprenticeship is VAC2000039821.
About NFU Mutual
We’re one of the UK’s leading general insurance and financial services organisations, and for over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us, so we’re proud to be recognised as “a great place to work”.
Our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction, but it also marked us as the first UK based company to earn a Gallup Exceptional Workplace award for ten consecutive years. We’ve also been consistently recognised by Glassdoor. We appeared in the Glassdoor Best Places to Work UK list in 2023, 2024 and 2026 — and in 2026, we were the highest ranked insurance business in the UK, highlighting our strong employee experience and the positive feedback our people share on the platform.
Additionally, we were named in the LinkedIn Top 15 Companies 2025 list of “Best midsize employers to grow your career in the UK”, and we’ve been certified as a UK Top Employer by the Top Employers Institute in 2023, 2024, 2025 and 2026.
We offer a supportive and empowering culture where people are inspired to perform, given opportunities to grow, and recognised and rewarded for their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable—so we’re successful now and in the future.
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