Leicester City Council
Insurance and Claims Officer
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Reference: REQ8113
Insurance & Claims Officer – Full Time (Fixed Term for up to 18 months)
About the Role
Do you thrive on solving problems, supporting people, and carrying out investigations? If so, we'd love to meet you.
We are looking for proactive and detail-driven Insurance & Claims Officers to join our team. This is more than just a desk-based role—it’s about protecting our business and delivering outstanding support when it's needed most.
Working as part of a small, supportive team, you will:
- Take ownership of your own claims caseload, covering motor, property, and public liability cases;
- Conduct investigations, assess liability, and recommend solutions;
- Collaborate with colleagues across the council to resolve complex claims.
The role offers a dynamic environment where no two days are the same and the opportunity to contribute meaningfully to improving processes and efficiencies for the whole organisation.
Working directly with the Principal Insurance & Claims Officer, you will also:
- Be involved in reviewing and assessing the council’s insurance provision;
- Assist in the annual insurance renewal process.
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Key Responsibilities
- Manage a caseload of insurance claims, conducting desktop investigations to ensure compliance with policies, procedures, and regulatory requirements.
- Use sound judgement to determine liability by:
- Reviewing cases thoroughly;
- Carrying out investigations;
- Considering evidence before recommending next steps.
- Discuss, negotiate, and resolve claims with confidence and clarity.
- Liaise with council staff to advise on cases affecting them.
- Use your professional expertise to propose procedural changes that reduce incidents, enhance efficiency, and improve team performance.
- Work occasional on-site visits to support claims resolution.
About You
- A strong eye for detail—accuracy and thoroughness are essential.
- A passion for helping others and a commitment to delivering excellent customer service.
- Proactive mindset—you enjoy solving problems and contributing to continuous improvement.
- Family/Public Services Categorisation (FPSC):
- F2 – Assisting in investigations, enquiries, and support services.
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Location & Working Arrangements
- Region: Central
- Location: City Hall, Leicester
- Working pattern: Full-time (37 hours per week), Monday to Friday
- Hybrid working: Offered, but you must work at least 2 days per week at the council offices.
- Occasional site visits required to assist with claims handling and site inspections when necessary.
Salary & Career Development
- Salary range: GBP 25,583 – GBP 31,022 per year (depending on experience and appraisal).
- Career grading: LG Band 3 to LG Band 5
- Your initial appointment will be determined by your qualifications and experience.
- You will progress through the bands based on satisfactory performance in annual appraisals and continuous supervision.
- Opportunities for future progression on higher bands if vacancies arise.
How to Apply & Contact
For more information, please email: Stephen White – stephen.white@leicester.gov.uk
[Application instructions would be included here in a live posting]
This may be a permanent position based on long-term requirements and budgetary approval.
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