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Insurance Claims Handler
Claims Handler Position – Legal Services Team
We’re looking for a Claims Handler to join our Legal Services team, managing legal expenses insurance claims from initial set-up to conclusion.
About the Role
The core function of this role is to:
- Set up, assess, and handle claims for legal expenses insurance clients
- Manage administration in compliance with internal policies, procedures, and regulatory frameworks
This is an excellent opportunity to develop claims expertise within a supportive yet fast-paced environment, working closely with customers, solicitors, and key stakeholders.
Working arrangements: Flexible hybrid model – three days from home, two days at the Bradley Stoke office.
Benefits Package
As a Legal Expenses Insurance Claims Handler at RAC, you’ll benefit from:
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Earnings That Motivate
- Competitive salary
- Automatic enrolment in the “Owning It Together” Collegue Share Scheme – share in RAC’s future success and reward exceptional performance
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Tools to Drive Your Future
- Free RAC Ultimate Complete Breakdown Service from day one
- Access to a Car Salary Sacrifice Scheme (including electric vehicle options) after 12 months for serious tax savings
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Time Off That Matters
- 25 days’ annual leave, plus bank holidays
- Paid family leave + flexible scheduling
- Resources to balance work-life commitments
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Financial Security & Perks
- Pension scheme with up to 6.5% matched contributions plus voluntary life assurance cover (up to 4x salary, optional 10x via flex benefits)
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Wellbeing Support
- 24/7 confidential support service available to you and household members (16+)
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Extras That Make a Difference
- Access to Orange Savings (discount portal)
- After probation, join the Colleague Share Scheme for a stake in the company’s success
Key Responsibilities
Claims Handling & Assessment
- Review and assess claims to ensure they meet policy criteria
- Refer claims to panel solicitors in line with policy terms and declare unsuitable claims
- Manage customer expectations regarding process and timelines from start to finish
Documentation & Compliance
- Identify missing information from client documentation to progress assessments
- Provide policy guidance to clients, colleagues, partners, and solicitors
Relationship Management
- Build and maintain relationships with clients, panel solicitors, and corporate partners to enhance service quality
Administrative & Financial Duties
- Ensure authorised costs and accruals are updated consistently and accurately
- Proactively manage billing processes, including data reconciliation and timely payments
- Review and challenge all received bills for accuracy
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Requirements
Preferred Knowledge
- A good working knowledge of legal expenses insurance (home & motor) products (training provided if selected)
Essential Skills & Experience
- Ability to organise and manage workloads with minimal supervision
- Exceptional written and telephone communication skills
- Proficient in Microsoft Office tools & applications
- Understanding of Data Protection regulations and compliance obligations
- Experience working in a team and independently, meeting strict deadlines
- Commercial awareness
Desirable
- Minimum of 6 months’ experience in a regulated claims environment
Why Join the RAC?
For over 128 years, the RAC has kept millions of drivers moving. Today, we support over 15 million members and maintain a 4.5-star Glassdoor rating, reflecting our supportive, ambitious, and inclusive workplace culture.
The RAC welcomes people from all backgrounds, values diverse perspectives, and prioritises growth, opportunity, and work-life balance. Join us to:
- Bring your full self to work
- Grow your career with development support at every stage
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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