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About Turner & Townsend
Turner & Townsend is a global professional services company with over 22,000 people across more than 60 countries. Specialising in real estate, infrastructure, energy, and natural resources, we drive transformative outcomes through collaboration, turning challenges into opportunities and complexity into success.
Our expertise includes:
- Programme, project, and cost management
- Asset and commercial management
- Controls and performance
- Procurement and supply chain
- Net zero and digital solutions
Part of CBRE Group, Inc., one of the world’s largest commercial real estate services firms, we deliver the premier programme, project, and cost management solutions globally.
Position Overview
Location: London or Leeds
Job Title: Insurance Manager
The Insurance Manager is responsible for developing, implementing, and managing Turner & Townsend’s global insurance strategy, ensuring the organisation is adequately protected against potential losses through a cost-effective programme, robust claims management, and proactive risk mitigation.
Key Responsibilities
Insurance Programme Management
- Lead the design, implementation, and ongoing management of Turner & Townsend’s global insurance programme, aligning with business needs, risk profiles, and legal/regulatory requirements.
- Oversee the annual insurance renewal programme, engaging with internal stakeholders, brokers, and insurers.
- Maintain accurate records of insurance policies, claims, and supporting documentation.
- Conduct regular reviews of insurance policies to identify coverage gaps, exclusions, or inefficiencies.
- Collaborate with Finance to manage the insurance budget, including premium forecasting and claims provisioning.
Claims Management
- Oversee the entire claims lifecycle, from notification to resolution, ensuring timely and cost-effective outcomes.
- Act as the primary point of contact for significant claims, coordinating with brokers, insurers, and internal/external stakeholders.
- Analyse claims data to identify trends, root causes, and mitigation opportunities, supporting the Risk Management team.
- Provide periodic claims reporting, including costs, provisions, and potential risks.
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Business Engagement & Risk Leadership
- Offer expertise on insurance-related matters, including liaising with brokers and assessing risk transfer strategies.
- Advise on best practices for risk management, business continuity, and contractual risk transfer.
- Work with the broader Risk Management team to:
- Champion a strong risk culture through awareness initiatives and learning & development.
- Conduct periodic risk assessments to assess the evolving risk landscape.
- Implement risk mitigation strategies to reduce insurable losses.
- Identify, assess, and quantify risks across global operations.
- Assist with mergers and acquisitions due diligence where required.
- Stay updated on regulatory changes, insurance market trends, and emerging risks.
Stakeholder Relationships
- Report to the Global Head of Risk Management (based in London).
- Interface with:
- External advisors: Brokers, insurers, and lawyers.
- Internal teams: Enterprise Risk Management, Assurance, Legal & Contract Risk, Ethics & Compliance, and Data Privacy.
- Operational leadership: Regional Managing Directors, Boards, and RM reps.
- Central Services: Finance, HR, and executive leadership (CEO, COO, CFO).
- Collaborate occasionally with CBRE’s insurance and legal teams (CBRE is Turner & Townsend’s majority owner).
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Requirements
- Professional qualification (e.g., Chartered Insurance Institute Level II+) or equivalent experience.
- Demonstrable insurance management experience, ideally in a global consulting firm or construction-related sector.
- Ability to design and implement a flexible, growth-aligned insurance strategy.
- Strong commercial awareness of insurance/broking markets.
- Exceptional communication skills—ability to translate complex insurance concepts for non-experts.
- Ability to engage across organisational levels.
- Analytical rigor and meticulous attention to detail.
- Capacity to work flexibly across time zones when required.
- Self-directed, proactive, and resilient.
Benefits & Culture
Turner & Townsend fosters an environment where employees can thrive personally and professionally. Our values include:
- Work-life balance: A healthy and flexible work culture respects individual needs.
- Diversity & inclusion: We celebrate different backgrounds and actively promote an inclusive workplace.
- Opportunity for impact: Engage in meaningful projects that drive global outcomes.
- Learning & growth: Invest in ongoing development and career advancement.
We are an equal opportunities employer, proudly committed to equity and welfare for all team members.
Additional Information
- Website: www.turnerandtownsend.com
- Social links: Twitter, Instagram, LinkedIn
- Important notice: Turner & Townsend prohibits job fee payments at any recruitment stage. Only authorised agencies with a formal agreement may submit candidates.
Severability clauses (e.g., SOX responsibilities) will be clarified during hiring where applicable.
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