Jack & Jill
Insurance Quality Lead (£50-£55k) at Bionic Services Limited
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This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers.
She will pick the best candidates from Jack's network.
The next step is to speak to Jack.
Job Title
Insurance Quality Lead
Salary
£50-£55k
Company Description
Bionic Services Limited is the UK’s leading business comparison and switching service, combining smart technology with human expertise to simplify business essentials. Partnering with major brands like Compare the Market and MoneySuperMarket, they empower small businesses across the UK to find the best deals on energy, insurance, and finance.
Job Description
As an Insurance Quality Lead, you will drive compliant growth within a high-performance brokerage team. You will uplift broker capability through strategic coaching and rigorous quality assurance across sales cycles. By aligning technical controls with regulatory standards, you’ll ensure exceptional customer outcomes and improve conversion rates in a fast-paced environment.
Location
London, UK
Why this role is remarkable
- Accelerate your professional development with a fully Bionic-funded CII qualification and access to a comprehensive apprenticeship programme designed to build deep industry expertise.
- Join a market leader and "UK’s number one" switching service that partners with titans like Uswitch and Confused.com, operating from a vibrant, award-winning sales floor.
- Enjoy a high-growth environment offering a competitive commission scheme, private healthcare, and unique perks like the "Highflyers" VIP incentive for top performers.
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What You Will Do
- Conduct risk-based reviews and post-call audits to ensure all broker journeys meet defined standards and align with regulatory compliance frameworks.
- Design and deliver structured learning sessions on objection handling and customer outcomes, chairing monthly quality huddles to drive continuous improvement in sales operations.
- Partner with sales leadership and technical teams to maintain conversation diagnostics and ensure brokers follow procedures for understanding complex SME insurance risks.
The ideal candidate
- Proven expertise in Commercial SME Insurance and broker distribution, with a strong background in sales coaching, QA, or compliance within a telesales environment.
- Deep understanding of Consumer Duty, FCA expectations, and regulatory controls, with the ability to translate MI and QA data into actionable process improvements.
- Exceptional communication skills and a collaborative mindset, capable of acting as a trusted advisor to sales leaders to elevate overall brokerage standards.
Who are Jack & Jill?
Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
How does this work?
Jack's an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack's network.
If it's a match and the company wants to meet you, they'll make the intro. In the meantime, if you'd like, Jack will send you excellent alternatives.
We never post fake jobs
This isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network.
Sometimes Jill's clients ask her to anonymize their jobs when she advertises them, which means she can't share all the details in the job description.
We appreciate this can make them look a bit suspect, but there isn't much we can do about it.
Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we're giving his services away for free.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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