Hightown
Insurance & Support Officer
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Insurance & Support Officer
Insurance & Support Officer
Location: Hemel Hempstead
Hours: 35 hours per week
Salary: £33,453 per annum
Contract Type: 11 Month Fixed Term Contract
About Us
Hightown Housing Association is a charitable housing association operating across Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire. We believe everyone should have a home and the support they need. Our aim is to:
- Build new homes
- Provide excellent housing and support services to residents
- Manage over 9,000 homes
- Employ more than 1,100 staff across supported housing schemes and head office
The Role
We are seeking an organised and detail-oriented Insurance & Support Officer to join our Asset Management team.
In this varied role, you will:
- Be responsible for administering our insurance portfolio
- Ensure claims are managed efficiently
- Support wider operational functions, including:
- Fleet and utilities administration
Key Responsibilities
- Manage the insurance portfolio, including submitting and progressing claims through to settlement
- Liaise with loss adjusters, contractors, and customers to ensure claims are handled effectively
- Co-ordinate the annual insurance renewal process and assist with tendering activities
- Maintain accurate records and documentation relating to insurance and asset management
- Administer the organisation’s:
- Vehicle fleet
- Fuel card processes
- Manage gas and electricity reports from our utility broker and ensure timely payments
- Support procurement activities, including:
- Evaluating tenders
- Managing quotes
- Process invoices and ensure financial records are maintained accurately
- Provide administrative support to the Asset Management team
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About You
We are looking for someone who is highly organised, numerate, and can manage multiple responsibilities effectively.
You Will Have
- Experience in:
- Office administration
- Record keeping
- Managing an organisation’s insurance portfolio
- Strong:
- Numerical skills
- Organisational skills
- Spreadsheet skills
- Excellent communication skills
- Attention to detail
- The ability to work:
- Independently
- Collaboratively
- A commitment to delivering:
- Excellent service
- Supporting our organisation’s values
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Benefits
- Generous annual leave allowance of 33 days per year (including statutory bank holidays), rising to 35 days with service (pro rata)
- Workplace pension scheme
- Life assurance of three times your annual salary
- Annual bonus based on satisfactory performance
- Monthly attendance bonus
- Ongoing professional development and training opportunities
- Employee assistance helpline
- Blue Light Card, providing access to discounts for local and national retailers
Why Join Us?
At Hightown, we are committed to supporting our employees to succeed and grow. You will be part of a team that makes a real difference by providing homes and support to those who need it most.
We shortlist on an ongoing basis and may close the advert early.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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