NHS Scotland
Integrated Service Supervisor - Hotel Services
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NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.
The Role
This role does not meet the eligibility criteria for a or a NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (COS).
The Hotel Service Department function aims to achieve delivery of a quality service for Integrated Services, Catering Services, Divisionwide Driving Services, Divisionwide Ground Maintenance and Centralised Switchboard services.
Integrated Service function is to achieve delivery of a quality service for:
- Core Cleaning
- Catering Related Duties
- Patients Personal Clothing Service
- Porter/Messenger Services
Duration, Location, and Working Pattern
- Location based in Gorbals Health Centre
- Permanent Contract
- Part Time Position (21.72 hours per week)
- Shift Pattern for this post are Monday - Friday 15:30 - 20:00
Key Responsibilities
- Supervise and assist in all aspects of integrated services ensuring work schedules are followed
- Supervise staff to ensure they maintain safe systems of work
- Ensure high standards of personal and general food hygiene are achieved throughout the department
- Report any faults to line manager
- Ensure staff only use equipment/materials as instructed
- Supervise staff to ensure they work in a safe manner and give consideration to others around them
- Counsel staff regarding work performance and document outcomes
- Assist in the organisation of staff rotas
- Help to arrange cover for staff absence
- Carry out and assist staff with PDP process
- Deal with client complaints in the first instance
- Ensure self assessment is carried out
- Ensure team briefs are held
- Ensure all paperwork associated with the position is completed within prescriptive timescales
- Ensure all statutory and Divisional procedures are followed
- Provide induction training and thereafter ongoing workbase training as required
- Ensure stock levels are maintained and stock control is in place
- Provide supporting information to all payroll compilation
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Knowledge, Training, Qualifications and/or Experience Required to Do the Job
- Knowledge of all aspects of Integrated Service as in job purpose (Induction training provided)
- Training in the use of all machinery used (Training provided)
- Knowledge of Health and Safety (Training provided)
- Knowledge of COSHH (Training provided)
- Knowledge of Lifting and Handling (Training provided)
- Basic Food Hygiene certificate (Training provided)
- Knowledge of Infection Control practices (Training provided)
- Supervisory training (training provided)
- Driving licence is desirable
What We Offer
We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.
As an NHS Scotland employee, you will be entitled to:
- A minimum of 27 days annual leave, increasing with length of service, plus public holidays
- Membership of the NHS Pension Scheme, including life insurance benefits
- Salary Sacrifice Car Benefit Scheme
- Development opportunities including study bursaries, e-learning and classroom-based courses
- Enhanced pay for working public holidays
- NHS discounts on a wide range of goods and services
- Confidential employee support and assistance, including counselling and psychological therapies
Interested?
If you would like to find out more, we would love to hear from you.
For An Informal Discussion, Please Contact
Annette Gibson, Integrated services Manager - Annette.Gibson@ggc.scot.nhs.uk - 0141 211 6406
Details on How to Contact the Recruitment Service and the Recruitment Process
This post may close early to the volume of response. Please submit your application form as soon as possible. Due to the volume of applications that we receive, we will not be able to provide shortlisting feedback.
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From 1 April 2026, the Agenda for Change full-time working week will reduce from 37 hours to 36 hours. Part-time working hours will be reduced on a pro-rata basis. A corresponding increase in the hourly rate will apply, ensuring that overall pay remains unchanged.
NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.
NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.
By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.
Candidates must provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools or other third-party assistance to generate, draft or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the recruitment process.
For application portal or log-in issues, please contact the in the first instance.
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