Trident Group – UK
Intensive Support Navigator
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Intensive Support Navigator
Intensive Support Navigator
Location: Birmingham Salary: £28,333.50 per annum Hours: 37.5 hours per week Closing Date: 16th July 2026
About The Role
The Intensive Support Navigator will provide an intensive support package to individuals referred into the Intensive Support Service within Birmingham.
Referrals include single people who may present as challenging, with multiple and complex needs. The Navigator will develop a trauma-informed support journey focused on:
- Skills and resilience
- Life skills & health & wellbeing
- Mental health engagement
- Social/community engagement
- Social wellbeing
- Digital inclusion
In collaboration with the three partner providers, key specialisms include:
- CGL: Harm reduction, substance misuse, social prescribing, and treatment support
- St Basils: Under 25s, care leavers, complex barriers, and mental health support
- Trident: Over 25s, complex barriers, and mental health support
What You’ll Be Doing
You will be responsible for:
- Building adaptive relationships and supporting individuals to access tailored help
- Working trauma-informed while adhering to the PIE (Person-In-Environment) framework
- Managing a caseload of individuals with multiple and complex needs
- Developing co-produced, personalised support plans aligned with each participant’s goals and strengths
- Ensuring participants exercise choice and control over their lives
- Coordinating interventions from other agencies to enable progress on recovery
- Acting as a central navigator for external support networks across Birmingham
- Assisting in creating Safety Plans (Risk Assessments), led with the individual and all relevant stakeholders
- Practicing a step-up, step-down approach to empower participants
- Promoting traditional values, embodying pride in service delivery
- Upholding Safeguarding regulations to ensure safety for all vulnerable participants
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Requirements
To be successful in this role, applicants must demonstrate:
- Strong administrative and organisational skills, ensuring accurate data entry onto INFORM (case management system)
- Familiarity with the Service operating model and required processes
- Ability to develop and maintain working relationships with external agencies
- A solid understanding of homelessness pathways
- Exceptional communication skills and a customer-focused approach
- Adaptability for a target-driven environment
- Experience in people management, including leading, mentoring, and developing teams
Why Join Us?
This is more than a job—it’s about contributing to something meaningful, with a daily sense of job satisfaction and pride in impact.
Our core values are to:
- Be Trustworthy
- Foster Collaboration
- Hold ourselves Accountable
- Stay People-focused
- Deliver Caring service in every interaction
The Benefits
- 28 days annual leave (+ option to purchase 5 extra days)
- A day off for your birthday
- 4 days leave when relocating home
- Life assurance (3× salary)
- Employee Assistance Programme & Wellbeing Programme
- Flexible working options
- Learning & Development opportunities
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Who We Are
For over 60 years, Trident Group has delivered homes, services, and innovation for 8,000+ people in over 3,600 homes across the Midlands. Employing 650+ staff, we prioritise innovation, community support, and training.
Our Commitment
- Trident Housing: Landlord services, housing management, and maintenance
- Trident Reach: Trauma-informed care and support services
We champion Equality, Diversity, and Inclusion—weir do not shy away from breaking away from traditional practices to uphold our beacon of hope.
Disability Confident Commitment
As a Disability Confident Employer, we are dedicated to:
- Ensuring an inclusive and accessible recruitment process
- Supporting applicants with disabilities during interviews
- Providing reasonable adjustments as needed
- Supp
- orting existing employees through health/long-term condition transitions
How to Apply?
If this role aligns with your skills, click here to apply and upload your CV.
Important Notes
- Right to Work: All applicants must present valid documentation (e.g., passport) at interview for verification.
- No visa sponsorship offered—only applicants with existing UK work eligibility will be considered.
- Enhanced DBS Clearance required for successful applicants.
We reserve the right to close this vacancy early if sufficient applications are received.
For agency referrals, we accept only signed agreements via our People & Culture Team. We decline responsibility for unsolicited CVs sent to employees.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills