Intensive Temporary Accommodation Officer (Complex Needs)

Watford

Permanent, 37 hours per week

The Vacancy

Are you passionate about changing lives through housing? If you’re someone who combines strong housing management expertise with empathy, resilience, and a can-do attitude, we want to hear from you.

Introduction to the role

We’re looking for a dedicated and proactive Intensive Temporary Accommodation Officer to join our Housing Operations team. This is more than just a housing role — it’s an opportunity to support people with complex needs to sustain tenancies, rebuild independence, and thrive in their communities.

Role purpose

As an Intensive Temporary Accommodation Officer, you will deliver a high-quality, person-centred housing management service to customers in our Housing First and Next Step programmes. You’ll take ownership of tenancies from pre-assessment through to sustainment, ensuring customers receive tailored support while meeting essential housing management standards.

What’s the role?

Key Accountabilities

• Managing a portfolio of tenancies, ensuring residents are supported to maintain long-term, stable housing
• Carrying out pre-tenancy assessments, property inspections, and tenancy reviews
• Supporting residents with rent management and reducing arrears through payment planning and monitoring
• Handling anti-social behaviour, tenancy breaches, and complex casework with professionalism and care
• Working with partners, support agencies, and stakeholders to ensure a joined-up service
• Representing the organisation in court and at community or stakeholder meetings
• Ensuring properties are safe, compliant, and re-let quickly to minimise void loss
• Playing a key role in delivering a trauma-informed, customer-first approach