A-SAFE UK
Inter Company Service Co-ordinator
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Inter Company Service Co-ordinator
Inter-company Service Co-ordinator
Location: Elland, Halifax, HX5 9JP
Hours: 37.5 hours per week Working Pattern: Full-time, On-site (5 days per week), Fixed hours (approx. 10:00–18:30) Careers Portal
About the Role
Are you a natural organiser and problem-solver, able to juggle priorities and ensure orders are delivered on time and in full? At A-SAFE, we design and manufacture world-leading safety barriers and protection systems used globally across warehouses, factories, airports, and logistics centres.
As an Inter-company Service Co-ordinator, you’ll act as the vital link between our operations team and global sales entities, ensuring the right stock is available in the right place. This role demands adaptability, ownership, and the ability to solve challenges across international teams—gaining you exposure across the entire business. Nearly every sales order passes through your team’s hands, making your impact pivotal and far-reaching.
The role operates on fixed hours (10:00–18:30), allowing you to provide round-the-clock support across different time zones.
Responsibilities
- Serve as the single point of contact between Operations and a group of global sales entities and warehouses.
- Create weekly replenishment and stock orders, maintaining optimal warehouse inventory levels.
- Facilitate daily calls with entities, contextualising pick plans, setting priorities, and addressing stock and order issues.
- Resolve urgent order issues at speed—adjust parts, split orders, and propose practical solutions.
- Own On-Time-In-Full (OTIF) performance, lead times, and overdue orders, targeting 98% OTIF on a 15-day lead time and maximising invoicing efficiency.
- Manage the pick plan and location matrix to streamline fulfillment and accuracy.
- Oversee air freight and priority handling of urgent/escalated orders.
- Collaborate closely with Planning, Procurement, Logistics, Warehouse, Commercial, Production, and Quality teams to align activities with business priorities.
- Utilise NetSuite daily and contribute to reporting improvements (e.g., OTIF reporting, Power BI dashboards) to enhance team efficiency.
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Requirements & Qualifications
Essential:
- Excellent communicator, capable of fostering relationships across teams, entities, and time zones.
- Detail-oriented and highly organised, with strong self-management and priority-setting skills.
- Adaptable under pressure, thriving in dynamic environments with varying demands.
- Self-reliant and able to learn new processes quickly.
- Resilient, with emotional maturity to manage high-volume tasks and fast-paced workflows.
- Tech-savvy, experienced with Microsoft Office (Excel, Word, Teams, Outlook).
- Customer-focused mindset; experience in B2B, retail, or hospitality customer support.
- Growth-oriented attitude, with a mindset for optimisation and innovation.
- Analytical and problem-solving, with an eye for process improvements.
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Desirable:
- Experience with NetSuite or another ERP system.
- A background in supply chain, inventory, logistics, or customer service.
- Dashboard development (e.g., Power BI) or process automation experience.
- Handling multi-stakeholder coordination in a fast-paced environment.
Why Join A-SAFE?
You’ll join a supportive team with a global impact—changing how A-SAFE delivers orders daily—whether it’s a customer shipment, manual to a gigantic cargo order. This role offers: ✅ Ownership opportunities—your contribution shapes how the function grows. ✅ Global exposure—connects your work to customers from Amazon to BMW. ✅ Training and growth—long-term career development in a forward-thinking business.
At A-SAFE, our mission is safety through innovation: 🔹 We Are Pioneers (over 35 years leading workplace protection). 🔹 We Are in it Together (culture of teamwork). 🔹 We Do the Right Thing (ethical operations).
We’re committed to building a diverse, inclusive workplace where differences drive continuous improvement.
Ready to shape the future of industrial safety? Apply today and explore more opportunities!
#INDUK (A-SAFE Group)
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