Michael Page
Interim 2nd Line IT Support Engineer
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An exciting opportunity for an experienced 2nd Line IT Support Engineer
Join a global organisation, providing both remote and on-site support across 3 core UK locations in the South Yorkshire region. The role will focus on end-user support, Microsoft technologies, endpoint management, incident resolution, and contributing to wider IT projects and continuous improvement initiatives.
Client Details
Our client is a well-established international organisation with operations across the UK and Europe. They are investing in their IT function and require an experienced IT Technician to support users across multiple sites, ensuring a high-quality service and seamless technology experience for employees.
Description
Reporting to the IT Services Manager, the Interim 2nd Line IT Support Engineer will be responsible for delivering technical support across the business and ensuring the effective operation of end-user technologies.
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Key responsibilities will include:
- Providing Level 2 remote and on-site support for users across multiple locations across South Yorkshire.
- Diagnosing and resolving hardware, software, Microsoft 365, network, endpoint, and peripheral issues.
- Supporting and administering Active Directory, Microsoft Entra, and Microsoft 365 environments.
- Managing incidents and service requests through the IT service management platform.
- Supporting laptops, desktops, mobile devices, printers, scanners, and associated peripherals.
- Assisting with Windows 11, iOS, and Android device enrolment, configuration, and troubleshooting.
- Creating and maintaining technical documentation, support procedures, and knowledge articles.
- Supporting IT infrastructure projects, upgrades, and operational improvements.
- Following IT security, data protection, and compliance standards.
- Travelling to sites across the UK and Europe as business needs require.
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Profile
As the successful candidate for the Interim 2nd Line IT Support Engineer role, you should have:
- A solid understanding of IT systems, hardware, and software.
- Experience in troubleshooting and resolving technical issues.
- Knowledge of network systems and configurations.
- The ability to work independently and manage multiple tasks effectively.
- An analytical mindset with strong problem-solving skills.
- Excellent communication skills to provide clear technical support.
Job Offer
- Daily rate of £200 (Inside IR35).
- 6 Month Contract (Likely Extension).
If you are ready to take on this exciting Interim 2nd Line IT Support Engineer role, apply today.
Desired Skills and Experience
- 2nd Line Support
- Microsoft Office 365
- Entra ID
- Active Directory
- PC/Laptop break-fix
- Troubleshooting
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