Business Smart Solutions
Interim Head of Revenues and Benefits (Civica OPENRevenues)
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Head of Revenue and Benefits
Rate: £550.00 per day (Umbrella) Term: 12 weeks Hours per week: 37 Location: Office attendance is expected, but typically once per week
About the Role
We are seeking an experienced Head of Revenue and Benefits to lead a high-performing, statutory Revenues and Benefits function. The role encompasses Council Tax, Business Rates, Housing Benefits, Local Council Tax Support, and the Council’s Corporate Fraud Team.
The successful candidate will focus on collection funds, policy development, and service transformation, acting as the Council’s lead expert on Revenues and Benefits legislation. They will advise senior leadership, drive performance, compliance, and financial stability across a complex and large service.
Responsibilities
Key responsibilities include:
- Leading a senior revenue and benefits team
- Developing policies and advising on legislative changes
- Driving performance improvements and financial stability
- Overseeing fraud prevention and collections strategies
- Acting as the Council’s expert on legal and financial compliance
Requirements
We understand people are more than their CV. While formal qualifications aren’t essential, the following attributes matter most:
- A proven track record at senior leadership level within a Revenues & Benefits service
- Deep understanding of how to effectively apply digital tools in revenue operations
- Strong communication, negotiation, and teamwork skills, with an outcome-driven mindset
- Resilience, energy, and a focus on delivery in challenging environments
- Authenticity and integrity in leadership, inspiring high-performing teams
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Benefits
At Business Smart Solutions (BSS), our benefits are flexible and tailored to suit your lifestyle. In partnership with Perkbox, you’ll enjoy:
Perks Hub
- Access to hundreds of global and local perks, available online 24/7
- Free monthly lifestyle perks, such as coffee, breakfasts, or cinema tickets
- Year-round shopping discounts from major brands
- Savings on groceries, travel, and seasonal holidays
Wellness Hub
- Guided yoga, strength training, and HIIT workouts
- Mindfulness, meditation, and sleep resources accessible across all devices
- Expert guides on topics like mental health, anxiety, and quitting smoking
- Confidential 24/7 mental health helpline with qualified counsellors
Celebration Hub
- Join Team BSS—recognise and celebrate colleagues worldwide
- Participate in company polls to vote for achievements and rewards
Culture Hub
- Stay updated on company news, benefits, and events anytime, anywhere
Pre-Compliance Checks for Success
BSS upholds the highest screening and trust standards. Successful applicants will undergo:
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- Identity Verification (confirmation of official documents)
- Employment History Checks (3–5 years, depending on requirements)
- Right to Work Verification (UK compliance)
- Unspent Conviction Check (basic DBS check)
These standards align with Baseline Personnel Security Standard (BPSS) and reflect our commitment to integrity.
Equal Opportunities Statement
BSS values diversity and encourages applications from all backgrounds. If your experience aligns closely with role expectations – or even partially – we’d still love to hear from you. Our core values take precedence over box-ticking qualifications.
We are an equal opportunity employer, prohibiting discrimination based on: Race, colour, religion, national origin, age, sex, pregnancy, marital status, ancestry, disability, genetic information, veteran status, gender identity, sexual orientation, or other protected characteristic.
We comply with UK law, considering applications from candidates with criminal histories.
If you require accommodations due to disability, please inform your recruiter.
Armed Forces Covenant
BSS upholds the Armed Forces Covenant, ensuring fairness and support for veterans, service members, and their families. Special consideration will be given where appropriate, particularly for those affected by military service (e.g., injury or bereavement).
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