Abingdon People
Interim Head of Triage
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Interim Head of Triage
Contract: 9 month FTC/Secondment Opportunity
Salary: £65,000
Working Arrangements: Predominantly home working
The Opportunity
Our client is an independent public sector regulatory body responsible for protecting the public by maintaining high professional standards. They are seeking an experienced Interim Head of Triage to provide operational leadership during a significant period of organisational transformation and service improvement.
Reporting into the senior leadership team, you will lead a large, high performing triage function, ensuring operational excellence whilst supporting the implementation of a major transformation programme. This is a highly visible leadership role requiring extensive experience within fitness to practise, investigations, regulatory casework or a comparable statutory environment.
A key focus of the role will be strengthening the management structure, developing operational leaders and ensuring the consistent delivery of high quality, legally robust and evidence based decision making. You will balance day to day operational leadership with continuous improvement, enabling the wider leadership team to deliver strategic change without compromising service performance.
Key Responsibilities
- Provide strategic and operational leadership for the day to day running of the triage function, ensuring performance, quality and service objectives are consistently achieved.
- Lead, support and develop Operational Managers and Team Leaders, building management capability and embedding a culture of accountability, continuous improvement and high performance.
- Ensure operational decisions are evidence based, legally robust and consistent with relevant legislation, policy and regulatory requirements.
- Analyse operational performance, workforce data and management information to identify trends, address service issues and deliver sustainable improvements.
- Lead the implementation of operational improvements and new ways of working whilst maintaining service continuity and operational resilience.
- Identify, manage and escalate operational and regulatory risks, ensuring appropriate mitigation and maintaining public protection.
- Work closely with Legal, Policy and other internal stakeholders to resolve complex operational issues and ensure the consistent application of legislation and regulatory practice.
- Prepare and present operational performance reports, workforce insights and risk information to senior leaders, supporting informed decision making.
- Promote an inclusive culture, championing equality, diversity and inclusion whilst modelling effective leadership and organisational values.
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About You
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You will bring significant leadership experience within a high volume regulatory, investigations, enforcement, fitness to practise or similarly complex statutory environment. You will also demonstrate:
- Extensive experience leading operational teams and developing managers within a regulatory or investigative setting.
- Strong knowledge of regulatory decision making, statutory processes and operational governance.
- A proven track record of improving operational performance through effective leadership, coaching and performance management.
- Experience managing complex employee relations matters, including capability, conduct, attendance and behavioural issues.
- Experience leading operational services through periods of organisational change whilst maintaining high quality service delivery.
- Strong analytical skills with the ability to interpret operational data, identify improvement opportunities and implement practical solutions.
- Excellent communication, influencing and stakeholder management skills, with the confidence to work effectively with senior leaders and legal colleagues.
- A commitment to delivering high quality public services whilst fostering an inclusive, collaborative and high performing culture.
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