School Business Services
Interim MIS Support Specialist
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About Us
At SBS, we support schools and trusts across the UK with a full suite of services, including Finance, HR & Payroll, ICT, and MIS. Our teams are known for their deep sector knowledge, collaborative approach, and practical support that makes a real difference to the day-to-day running of education settings.
About the Role
We are looking for an MIS Consultant to join our Management Information Systems Team, to cover a maternity leave for a period of 6 months. If you have experience in supporting and/or training schools and academies in the use of MIS systems, then we would love to hear from you!
Day-to-day, you will:
- Provide consultancy, training, helpdesk support and assisting schools in the use of their MIS systems (Arbor Core and Advanced) to improve efficiency of the systems use within the school.
- Identify and resolve issues with supported applications ensuring all requests are dealt with in according to agreed procedures.
- Engage with our clients to develop long-lasting relationships and grow our existing client base by providing innovative and creative solutions to their needs.
- Ensure the quality of work is in line with professional standards and performing Customer Service visits and calls as required.
- Action requests for support, escalated by our Service desk and directly from service users.
- Investigate issues, requests and resolve these within the contract SLA.
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About You
If you can demonstrate the following, we'd love to hear from you:
- Specialist experience supporting Arbor MIS.
- Experience in a similar or SaaS environment, an IT or Customer Service environment (ideally in the education sector).
- Clear and concise communicator, capable of producing written content to a professional quality.
- Experienced in strong customer service and communication skills and high-level problem-solving skills.
- Ability to learn quickly and understand new software, or used an MIS system either as an end user or support function
- Willingness to learn and become an expert in other Management Information Systems i.e. Bromcom, or ESS SIMS. Desire to increase sales/revenue and investigate new business opportunities.
- Comprehensive knowledge and experience of business application software including the use of Microsoft Office (Word, PowerPoint, Access, Excel and Outlook) and contact databases.
It would be desirable for you to have prior experience of delivering training & consultancy in Arbor, or supporting schools in the use of Arbor, ideally in a helpdesk environment.
Please note that this role is a fully remote role, but may require occasional visits to one of our offices in London, or Milton Keynes, alongside occasional visits to schools.
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Our Benefits
- 28 days holiday and get an extra day for each year you stay with us, up to max 33 days PLUS bank holidays
- Health Cash Plan, once you've passed probation, which includes access to a private GP
- From day 1, free life insurance covering up to x4 your salary
- We'll both add money into your pension pot after 3 months
- Choose what flexible benefits you want after you've passed probation - this could be buying extra holiday, dental, topping up your healthcare plan, bikes, gym membership, electric cars and give as you earn
- Learning and development opportunities
- Volunteer days - 3 paid volunteer days a year, with 2 dedicated to Education
By joining us, you will become part of a community that is dedicated to transforming lives and sustaining communities, where your voice is heard, your ideas are valued, and your individuality is celebrated. Together, we will continue to advance our passion for education and build brighter futures for all.
Employment offers are subject to satisfactory vetting checks. These checks will be run in line with the latest guidance and legislation. You will need to already have the right to work in the UK, as we are not able to offer any sponsorship(s) for visa applicants.
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