Hilton
Interim Senior Analyst, OTC Hotel Accounting (18months Fixed Term Contract Initially)
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Interim Senior Analyst, OTC Hotel Accounting (18months Fixed Term Contract Initially)
Finance – Order to Cash (OTC) Specialist
About the Role
Our Finance team serves as a critical business partner responsible for managing all global activities related to financial performance, accounting, tax, forecasting, risk management, and asset management.
Within Finance, Hilton Accounting and Finance Services (HAFS) manages the accounting and finance functions, both on property and at corporate, enabling scalable, global processes. Under HAFS, our Centers of Excellence allow Finance and Accounting Team Members the chance for growth and the ability to focus on strategic, high-value work.
What You’ll Do
Under the guidance of the Team Leader – Corporate Collections OTC, you will deliver OTC processes to agreed timelines and Service Level Agreements (SLAs). Your role ensures Hilton’s Centre of Excellence provides a seamless, efficient, and customer-focused experience that maximises output without compromising quality.
You’ll work closely with the Team Leader to:
- Provide insights on optimum delivery solutions for a progressive Order to Cash service.
- Support the coordination of daily tasks and team development.
- Represent the function to other departments as needed.
Essential Functions
Core Responsibilities
-
Cash Collection & Liaison
- Liaise with key customers and stakeholders to collect cash in line with OTC processes.
- Manage internal and external international fee credit and collections, ensuring monthly targets are met.
-
Process Improvement & Analysis
- Contribute to streamlining processes, suggesting better ways to perform tasks and support Analytics.
- Review order-to-cash (OC) and unallocated cash to reduce month-over-month balances.
- Analyze customer account updates, ensuring transparency and accuracy in system records.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
-
Team Coordination & Reporting
- Support the Team Leader in coordinating monthly customer communications processes.
- Actively participate in team meetings, huddles, and business-related discussions.
- Collect and analyze team metrics to drive improvement across the business.
- Assist with data collection for Debt Committees and leadership meetings (e.g., Franchise Support, Brand Performance, Owner Relations).
-
Process Monitoring & Optimization
- Evaluate Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) for compliance.
- Monitor and resolve payment queries alongside allocations teams to maintain payment cycles.
-
Debt Management & Compliance
- Pursue external and internal fee debts via phone and written communication.
- Prepare payment plan documentation, negotiating terms and instalment amounts with customers.
- Review and reconcile payment plans for compliance accuracy.
- Analyze and report on aged debts, establishing payment trends.
- Escalate large debts or past-due accounts to Corporate Collections/Leadership (including Legal and Brand Performance support).
-
Dispute Resolution & Compliance
- Resolve disputes within agreed SLAs, maintaining documentation per Hilton standards.
- Collaborate with other locations to gather input and maintain resolution records.
- Ensure privacy and security of confidential information, adhering to records management policies.
-
Training & Audits
- Provide support and direction to Analysts within the team, using experience to guide growth.
- Contribute to Hilton audit programs, providing timely information for effective closure.
Experience & Skills
Must-Have Qualifications
- High school/GED graduation.
- Experience in collections.
- Proficiency in:
- Microsoft Excel, Word, and Outlook.
- Basic ERP systems (e.g., SAP, Oracle, PeopleSoft).
- Willingness to support business hours across regions as required.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Nice-to-Have Qualifications
- Bachelor’s degree in a related field (preferred).
- Supervisory or leadership experience.
Key Competencies
- Self-starter with a proactive “can-do” attitude.
- Ability to work under pressure, multitask, and prioritise effectively.
- Strong critical thinking and analytical skills (quantitative and qualitative).
- Decision-making skills to evaluate costs vs. benefits.
- Excellent interpersonal and communication skills (written and verbal).
- Ability to identify financial issues and propose mitigating actions.
- Experience in process improvement, automation, and refinement opportunities.
Language Skills
- Bonus: Familiarity with multiple languages for global customer interactions.
What Are We Looking For?
The ideal candidate will bring initiation, judgment, and adaptability to this fast-paced role.
About the Team
How Will Hilton Help You Thrive?
At Hilton, our commitment to your wellbeing goes beyond the workplace. We provide: ✔ Exceptional benefits, including:
- 110 nights of discounted travel per year (as low as $40/night) via Go Hilton.
- Employee Stock Purchase Program (ESPP) with a 15% discount on Hilton shares.
- Paid parental leave for eligible team members.
- Caregiving support via dedicated concierge services.
- Mental health resources and a best-in-class Employee Assistance Program (EAP).
Benefits may vary by location and employment terms.
Join a team where growth, collaboration, and excellence are core values—proudly serving both guests and fellow team members.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills