Aviva
Intermediated Sales Support
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Intermediated Sales Support
Intermediated Sales Support – Private Medical Insurance (PMI)
Location: Sheffield (50% hybrid working) Salary: circa £27,700
This is a fantastic opportunity for someone passionate about building relationships, delivering exceptional customer service, and thriving in a collaborative environment. Whether you already have experience in Private Medical Insurance (PMI) or are eager to develop expertise in this field, this role offers hands-on training and the chance to grow your skills while supporting our broker community.
About the Role
As an Intermediated Sales Support Administrator within our Private Medical Insurance (PMI) team, you’ll play a vital role in helping your broker partners confidently assist their clients. Your key responsibilities include:
- Building and maintaining strong relationships with brokers
- Responding toqueries via email, phone, and live chat
- Providing clear guidance on PMI products
- Managing a central mailbox and addressing broker queries end-to-end
- Ensuring our partners receive the high-level service they expect from Aviva
Full training will be provided, equipping you with the knowledge to become a trusted point of contact for everything PMI-related. Every interaction is a chance to simplify processes, strengthen relationships, and help brokers succeed.
Key Responsibilities
- Deliver exceptional customer service with a focus on building rapport and trust
- Handle complex queries with a proactive approach, ensuring satisfactory outcomes for brokers and customers
- Produce clear, high-quality email correspondence
- Maintain strong organisation and administration skills, managing multiple priorities efficiently
- Contribute to a collaborative team environment
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Requirements
- Strong customer service skills, with the ability to build relationships quickly
- Excellent communication skills—both written and verbal
- Administrative and organisational capabilities to manage heavy inbox volumes
- Proactive problem-solving mindset to resolve queries effectively
- Experience in Private Medical Insurance (PMI) is beneficial but not essential—desire to learn and grow is key
Important Note: Due to this role being within scope of the Insurance Distribution Directive (IDD), you must not be currently bankrupt and must not have an unspent conviction for a serious criminal offence. In your application, you’ll certify compliance with these requirements.*
Why Work With Us?
At Aviva, we’re committed to "with you today, for a better tomorrow"—and we extend this promise to every colleague. Here’s how we make it happen:
Reward & Benefits
- Competitive salary of circa £27,700, adjusted based on skills and experience
- Performance-based bonus (up to 6% of annual salary)
- Generous pension scheme—we contribute up to 14%
- Aviva-funded Private Medical Benefit for expert support when needed
- Exclusive discounts—up to 40% off Aviva products, plus retailer discounts
- 25 days of paid leave (plus optional sale or purchase of 5 extra days)
- Free Aviva shares up to £1,200/year via our Matching Share Plan, plus Save As You Earn scheme
- Supportive workplace policies, including parental and carer’s leave
- Flexible benefits, including cycle-to-work schemes
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Wellbeing & Purpose
- Proactive wellbeing support, including tools to stay healthy and balanced
- Three paid volunteering days through Aviva Communities—make a difference by helping others
Aviva is inclusive and welcoming, celebrating diversity in background and experience. While we’d love to see your full match for this role, we encourage all applicants—regardless of fit—to apply if you’re passionate, eager to learn, and passionate about PMI.
Flexibility is our philosophy: We offer smart working options—50% office time, blended schedules, and part-time/flexible role arrangements. Because you should work when, how, and where suits you best.
To learn more, explore our Aviva career pages. Ready to take the next step?
🔹 Apply now: Complete an online application [link provided]. 🔹 Alternative application: For accommodations, contact Balazs Palcsek at balazs.palcsek@aviva.com.
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