How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Description Summary
Who We Are & What We Do
We are a global life sciences solutions provider, delivering agile clinical trial and diagnostic services that help our customers navigate the complexities of life-changing innovation. With over 40 years of experience in custom kitting and clinical trial support, our Clinical Services team combines deep technical and regulatory expertise with a strong track record of delivering high-quality products and tailored solutions that our customers trust.
Based in Chorley, our Equipment & Ancillaries team provides a truly global service, sourcing and supplying medical and laboratory equipment to meet the unique needs of each study. From single-site trials to complex, multi-country programmes, we ensure our customers have the right equipment, in the right place, at the right time, enabling them to focus on delivering successful clinical outcomes, wherever their trials take place.
How will you make an impact & Requirement Role Mission
The Associate Admin supports the day-to-day administration, maintenance, and availability of IT infrastructure and end-user computing systems. This role helps ensure a reliable and secure technology environment by performing routine system administration, user support, monitoring, and operational tasks.
Working under close supervision, the Associate Admin provides first-line technical support, assists with system improvements and automation, and contributes to business continuity through effective documentation and adherence to established IT processes. This internship is a part-time position, with a requirement to work 2 days per week. Candidates must be available to attend the office on both working days.
Key Responsibilities
- Install, configure, and maintain server and workstation hardware, operating systems, and approved software solutions
- Perform routine system administration activities, including patches, upgrades, and preventative maintenance
- Monitor system performance, availability, alerts, and logs to identify and address operational issues
- Provide first-line technical support to end users, diagnose issues, and escalate complex problems when required
- Assist in incident management and service restoration activities to minimize disruption to business operations
- Develop and maintain basic automation scripts and configuration templates to improve operational efficiency
- Execute and validate backup and recovery processes in accordance with organizational standards
- Support user account administration, Active Directory management, and access provisioning activities
- Maintain accurate technical documentation, runbooks, asset inventories, configuration records, and change logs
- Coordinate with vendors, procurement teams, and internal stakeholders for hardware provisioning, maintenance, and warranty support
- Assist with security administration activities, including compliance checks, vulnerability scans, and implementation of baseline security controls
- Support software deployment, licensing management, and asset lifecycle tracking
- Follow established IT policies, procedures, and service management practices
- Contribute to continuous improvement initiatives aimed at enhancing system reliability and user experience.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What We’re Looking For
We are looking for a proactive and detail-oriented early-career IT professional with a passion for technology and customer service. The ideal candidate enjoys solving technical problems, follows established processes, and is eager to learn and develop their systems administration expertise. Success in this role requires strong communication skills, a collaborative mindset, and the ability to work effectively within a structured IT environment.
Essential skills and experience:
- Studying towards or holding a qualification in Information Technology, Computer Science, or a related discipline, or equivalent technical/vocational experience or education
- 0–3 years of experience in IT support, systems administration, infrastructure operations, or a related technical role
- Working knowledge of Microsoft Windows Server and Windows desktop operating systems
- Basic understanding of Linux operating systems and administration concepts
- Familiarity with Active Directory user and group management
- Understanding of networking fundamentals, including TCP/IP, DNS, and DHCP
- Knowledge of IT service management (ITSM) and ticketing systems
- Basic scripting and automation skills (e.g., PowerShell, batch scripting, or similar tools)
- Experience supporting backup and recovery processes
- Strong troubleshooting, analytical, and problem-solving capabilities
- Excellent organizational, documentation, and record-keeping skills
- Effective verbal and written communication skills with the ability to support technical and non-technical users
- Ability to work under close supervision while following established procedures and escalation processes
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Desirable (but not essential):
- Industry certifications such as CompTIA A+, Network+, Microsoft Fundamentals, or similar
- Exposure to cloud platforms such as Microsoft Azure or Microsoft 365 administration
- Familiarity with endpoint management tools such as Microsoft Intune, SCCM, or equivalent solutions
- Experience with infrastructure monitoring and alerting platforms
- Knowledge of cybersecurity best practices and compliance frameworks
- Exposure to virtualization technologies such as VMware or Hyper-V
- Experience supporting software deployment and patch management processes
- Understanding of IT asset management and software licensing practices
- Previous experience working in a corporate enterprise IT environment
- Familiarity with automation and configuration management tools.
What We Offer
At Resonant, we’re more than a leading life sciences company, we’re a global team united by a shared purpose: the uncompromising pursuit of quality to help our customers move science forward. When you join us, you become part of a growing global community of more than 850 dedicated professionals. In return for your skills, knowledge, and experience, we are committed to helping you thrive, offering access to high-quality learning, development, and career progression opportunities so you can reach your full potential.
Join Us
Whether you bring a background in life sciences or proven operational expertise, this is your opportunity to be part of a collaborative, high-performing team making a real difference. If you’re ready to take the next step in your career and help clients move their life science programmes forward with clarity and purpose—we’d love to hear from you. Apply now and join Resonant.
At Resonant, we're more than a leading life sciences company. We're a global team dedicated to the uncompromising pursuit of quality to help our customers deliver on their mission: moving science forward. With touch points and products across clinical trial and diagnostic services - sourcing, supply chain and storage - we collaborate to solve our customers' most complex challenges.
Want to join more than 850 dedicated Resonant team members (and growing) worldwide? Whether you bring the life sciences background or proven operations know-how, consider advancing your career with Resonant in one of our available roles. Join us in our mission: to help clients move their life science programs forward with clarity and purpose.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location