Whistl UK Ltd
Internal Account Executive
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Internal Account Executive
Are you passionate about delivering exceptional customer service and building strong client relationships? Do you thrive in a fast-paced environment where no two days are the same?
Considering making an application for this job? Check all the details in this job description, and then click on Apply.
We have an exciting opportunity for an Internal Account Executive to join our Customer Services team in Marlow.
About the Role
As an Internal Account Executive, you'll develop strong relationships with customers and internal stakeholders, ensuring service levels are maintained and exceeded wherever possible. You'll work closely with Sales, Operations, Transport, and Forecasting teams to deliver the highest standards of customer service.
Key Responsibilities Include
- Acting as the first point of contact for customer and mailing house enquiries.
- Building and maintaining strong customer relationships to maximise retention.
- Coordinating collections, consumables, and mailing schedules in line with service level agreements.
- Liaising with operational teams to ensure efficient and cost-effective delivery solutions.
- Producing customer reports, service analysis, and KPI reporting.
- Managing customer complaints and invoice queries through to resolution.
- Maintaining and updating issue logs, identifying trends, and driving continuous improvement.
- Supporting forecasting activities by providing accurate volume projections.
- Working collaboratively with Sales teams to support customer growth and service excellence.
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Benefits
- Annual leave enhanced with long service.
- Company Pension
- Long service rewards: both financial and leave-based.
- Health cash plan.
- Life assurance scheme.
- Critical Illness cover
- Access to our prestige benefits and rewards portal.
- Career development opportunities.
- Access to a well-established Employee Assistance Programme provider.
- And other excellent benefits you'd expect from a market leader.
Requirements
We're looking for a motivated and organised individual who enjoys working with customers and takes pride in delivering outstanding service.
- Previous experience in a customer service, account management, or client-facing role.
- Strong organisational skills with the ability to manage multiple priorities and deadlines.
- Excellent communication skills, both written and verbal.
- A proactive and solutions-focused approach.
- The ability to work independently while contributing effectively as part of a team.
- Good IT skills, including Microsoft Office.
- Intermediate Excel skills, including experience with Pivot Tables and VLOOKUPs.
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About You
You will be:
- Customer-focused with a professional and positive attitude.
- Self-motivated and able to work with minimal supervision.
- Comfortable building relationships with stakeholders at all levels.
- Analytical and detail-oriented, with a passion for continuous improvement.
- Flexible and adaptable in a fast-moving environment.
Additional Information
- Flexible approach to working hours to accommodate working on a rotating shift pattern.
- Full driving licence to be able to travel on occasion to other business and/or customer sites for meetings as required.
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