Hillcroft Surgery Supplies Ltd
Internal Account Manager
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Who we are
Operating from state-of-the-art premises on the Houndstone Business Park, Hillcroft Supplies is a bold, progressive and forward-thinking industry leader, driven by empowered, fulfilled, collaborative teams, who share a vision: to set the gold standard in healthcare.
We embrace innovation, deliver excellence, and expand with care and intention, guided by our deeply rooted values. From pioneering new healthcare markets and products, to nurturing lasting relationships, built on trust, we are committed to building a bright and sustainable future for our people, our customers, our partners and every life we touch.
Our Values
At Hillcroft, we are driven by four core values, that are demonstrated in the standards we uphold, the environment we create, and the way we communicate, operate, and grow:
- Customer Obsessed: We don’t just serve customers: we take ownership of their experience, build trust, and create partnerships that last.
- One Heart, Many Hands: Collaboration is our superpower. We align for collective success, building relationships rooted in trust and shared purpose.
- Audacious Thinking: We believe bold ideas change the game. We challenge the status quo, remove barriers, and embrace innovation every day.
- Every Life We Touch: Impact matters to us. From our people to our customers and their patients, we strive to be a great place to work for all, and to make a positive difference in every interaction.
If you can demonstrate your alignment with our values and your ability to add value in the role, you’ll feel right at home here, and we’d love to have you join us!
You will work in a modern, beautiful and comfortable working office environment, with free parking on-site, a comprehensive joining and integration experience, with ongoing training and development, two complimentary lunches every week, and all the tea and coffee you can drink!
What We Do
At Hillcroft, we’re proud to play a vital role in supporting the nation’s health. Every day, we supply GP surgeries and Health Centres across the UK with everything they need to deliver exceptional care.
Our purpose is simple yet powerful: to provide the right order on time, every time, and to care for those who care.
At Hillcroft, we don’t just deliver products; we deliver outstanding customer service. Our customers say it best – the reviews on our website speak for themselves.
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As our new Internal Account Manager, your role is more than a job. It is an opportunity to play a valuable part in our mission to support the nation’s health.
The Part You’ll Play
As a member of the Internal Account Manager Team, your work will contribute to ensuring that Private Healthcare Providers across the UK have what they need to deliver exceptional care, and that matters. You won’t simply complete tasks. By working closely and collaboratively with other teams and colleagues, you’ll share your ideas, and the benefit of your experience and contribute to solutions that keep our service running smoothly and adding value to our customers.
What you’ll do:
- Manage the diary of your allocated Business Development Executive.
- Build rapport with our current clients and ensure that they receive top quality service at all times.
- Manage the administrative tasks that come as a result of the Business Development Executive face-to-face meetings with prospective clients.
- Conduct account analysis.
- Manage your daily tasks that are stored on the company CRM system.
- Respond to customer queries that come through to your inbox.
- Host phone calls and Teams meetings with current clients to advise them of information that may benefit the account after conducting internal account reviews.
- Prepare meeting report forms so that the Business Development Executives have the information they need prior to meetings.
- Conduct daily check-ins with the Business Development Executive team.
- Communicate between departments to ensure that accounts are managed effectively.
What you’ll bring:
Attributes
- Having a client-centric mindset and desire to build valuable rapport with our clients.
- High attention to detail.
- Pride in your career.
- Positive attitude.
- Self-motivation and confidence.
- Bold and dynamic thinking.
- Team collaboration and innovation.
- Recognising that the impact that we have goes all the way through to the patients registered with our customers.
Skills
- The ability to upsell, or the desire to learn more.
- Ability to manage your own workload and prioritise tasks.
- Ability to work to deadlines.
- Confidence in IT and CRM systems.
- Ability to have confident, robust and effective communication with clients and the rest of the team.
- Ability to handle complaints and display good listening skills to clients and colleagues.
- Conducting account analysis and pinpointing where improvements can be made.
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Experience
- Experience with IT systems is essential.
- Experience in upselling is desired.
- Experience in account management is desired.
- Experience in working in a fast-paced working environment is desired.
- Experience in team and independent work is desired.
The hours you’ll commit:
This is a full-time position, requiring you to be available 7.30am-5.00pm from Monday to Friday. In addition to the benefits above, you will enjoy 28 days of paid holiday each year (including bank holidays), because we believe everyone needs and deserves time to rest, recharge, and enjoy life outside of work.
If you’re someone who communicates with confidence and warmth, goes the extra mile, is tech-savvy, and has a sharp eye for detail, you’ll thrive here. This is an environment that, whilst fast-paced and sometimes challenging, is always rewarding. A place where your ideas and talents are valued. At Hillcroft, we believe that success is a shared journey: we invest in your growth because when you thrive, we thrive, and together, we make a positive impact on every life we touch.
How to apply
If this sounds like the right opportunity for you, we’d love to hear from you. Please send us your CV along with a covering letter telling us what inspires you about Hillcroft and this role specifically, and why you believe you’re the person our team are waiting for. If we agree that there is alignment, we will get in touch.
Our interview process is designed to help you get to know us as much as we get to know you. It may include:
- An initial 30-minute video call via Microsoft Teams or Zoom
- A face-to-face interview at our office, where you’ll meet your leader and take a tour
- A second-stage interview, giving you the chance to meet the team and get a feel for what it’s like to be part of Hillcroft.
Please apply to jason@hillcroftsupplies.com
No agencies please.
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