Internal Account Manager – Castle Donington

We are a leading international supplier of healthcare consumables, equipment, hygiene products, and medical devices, supporting hospitals, care providers, and other organisations in the healthcare sector. With operations in 13 countries and more than 2,500 employees, we are committed to improving healthcare outcomes and ensuring care remains affordable and accessible.

We are now looking for a motivated Internal Account Manager to join our Wholesale team to manage new and existing customer accounts and grow and develop new and lapsed accounts within a defined portfolio against targets. You will provide quotes for customers and grow the value of existing accounts by seeking opportunities to extend volume, range, and own brand offering.

Salary – £30,000 + commission

Responsibilities

• Develop and maintain strong relationships with key decision-makers to maximize opportunities and protect current business.
• Produce a business plan for existing and new customer portfolio in line with budget.
• Study reports, complete gap analysis on customer accounts, and review customer trends with a view to identifying ways to increase sales & margin.
• Work with credit control to ensure customers comply with terms of trading.
• Provide quotes for customers to achieve agreed financial targets (Sales and Margin).
• Understand the Mediq USP and tailor it to add value to customer offering.
• Prospect new & lost customers.
• Maintain appropriate records on clients and sales activities and complete any customer reporting that may be required within agreed timescales.
• Grow the B2B website through customers ordering using this platform.
• Maintain existing business through effective customer contact.
• Deal with all customer issues/queries/requests for product and service information promptly, efficiently, and courteously, ensuring appropriate follow-up is completed where required.
• Provision of sales data, reports, and customer-specific analysis.
• Customer forecasting requirements.
• Work with other business stakeholders to ensure customer price agreements are maintained and accurate, including customer alignment, overall margin management, price increase management, cost changes, UOM issues.
• Deal with category queries including stock & non-stock items, delisted and obsolete SKU’s, code changes, and supersessions.