INTERNAL APPLICANTS ONLY Buildings Maintenance Officer

Internal Applicants Only Organisation: London Borough of Waltham Forest Salary: Scale 5 £32,535 - £34,488 Contract Type: Permanent Working hours per week: 36 Application Deadline: 28/01/2026 Proposed Interview Date(s): TBC Reference: 1987 About Us: Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work. We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents. London Borough of Waltham Forest is one of the Mayor of London’s Good Work Standard employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment. The Council’s preference is for online application. However, if you have a disability and are unable to complete an online application, please email recruitment@walthamforest.gov.uk so we can arrange an alternative application method. About the role: Working collaboratively with the Senior Hostels Officer and colleagues to deliver an effective and efficient cleaning, re-servicing, access, and maintenance service within the Council’s designated stage one temporary accommodation (hostels). The role also involves ensuring residents comply with their license conditions and promptly reporting any potential breaches.

Click here to download the Role Profile << Key Responsibilities: To re-service vacant rooms and return them to a lettable condition as soon as possible; to admit customers to vacant rooms during working hours To carry out a full programme of cleaning, security and safety checks, waste clearance etc. for all hostel buildings on a rotating basis as directed by the Senior Hostels Officer; to carry out minor repairs such as replacing lightbulbs, unblocking sinks, etc. To deal with all identified hazards, spillages, graffiti, abandoned items and other detritus through prompt and hygienic disposal; to carry out all washing, de-frosting, mopping, sweeping, and other tasks needed to maintain all properties in a clean and safe condition; to maintain a full log of cleaning, repairs and other activities To report possible breaches of license conditions to the Senior Hostels Officer , communicate with residents about required standards of behaviour, and support the Senior Hostels Officer to enforce license conditions and restrictions regarding storage of belongings, allowing access, visitors, etc.; to maintain required signage and dispose promptly of all unauthorised and out-of-date items To deal effectively with enquiries from residents and escalate any concerns to the Senior Hostels Officer or Temporary Accommodation Contracts Manager as appropriate; to report abandonments and breaches to the Senior Hostels Officer so that appropriate action can be taken. To liaise effectively with contractors, utility companies, fire service officers and others to ensure access is granted to all properties as appropriate and standard checks are carried out and recorded To maintain adequate supplies of cleaning materials, infestation products and all other supplies needed to maintain the buildings in an acceptable condition To distribute items of post to residents as required; to move furniture and other items between units where needed; to ensure standby rooms are available on a daily basis to the service and are in a fit condition to be re-occupied Qualifications and Requirements: To be considered for this position, you should meet the following requirements: Communicate effectively with internal and / or external customers/ service users. Act as point of contact for the service. Provide information and resolve problems, within scope of role, escalating to line manager as required Create documents, reports, correspondence etc. from the information provided, using standard formats and software. Organise and maintain records and documents using the appropriate council process / system. Carry out all duties and responsibilities with reasonable care for the health and safety of self and others and report any potential hazards or unsafe practices to line manager. Act in accordance with all policies and procedures which apply to the job and understand the reasons for this. Relevant experience and skills Experience of dealing with customers/residents/stakeholders Ability to work across multiple sites ensuring cleaning and maintenance standards are maintained in every building Ability to prioritise so that urgent tasks are completed ahead of routine tasks Ability to communicate effectively with hostel residents and contractors to ensure the smooth running of all hostel buildings. Commitment to high standards of cleanliness and hygiene to ensure that hostel residents live in a safe and clean environment Ability to re-service vacated units to tight deadlines, assessing quickly whether any substantive repairs are needed, and ensuring wherever possible that rooms are aired, cleaned and returned to a lettable condition within 48 hours of becoming void Indicative Qualifications 5 GCSE’s or equivalent qualifications including Maths and English Terms and conditions: The below terms and conditions apply to this role: Satisfactory employment references and CIFAS identity checks; Satisfactory declaration of interest; Satisfactory DBS check; Suitable driver’s license; As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English. How to Apply: Interested candidates are invited to submit their applications online by pressing the ‘Apply’ button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Equal Opportunity Employer: Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value. To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy. We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview. For more information on the benefits of working for the Council, please visit https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us. Contact Information: If you have any questions about this vacancy or the application process, please contact Chidi Egbom, Temporary Accommodation Contracts Manager at Chidi.Egbom@walthamforest.gov.uk If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at recruitment@walthamforest.gov.uk. Click here for further information on the Human Resources recruitment privacy notice.