Job Purpose

Provide expert support and advice to staff on regulations, policies, and procedures relating to postgraduate research (PGR) study, and support the ongoing review and development of regulations and policies.

Work closely with colleagues in Education Governance Operations, the Academic Quality and Standards team, and with the Doctoral Academy to support the University’s PGR priorities. Provide expert support to senior members of staff and advise and recommend action on student matters. Demonstrate customer service excellence and promote values and behaviours that reflect the culture of a customer-focused service department.

Key Duties

• Provide professional and expert advice on University regulations, policies, and procedures relating to postgraduate research degrees for internal and external customers, ensuring clarity and creativity in resolving complex issues.
• Ensure understanding of and compliance with regulations by proactive communication of requirements to staff and students.
• Manage resolution of academic quality and standards issues independently, including scrutinising Examining Board reports and advising the Awards and Progress Committee.
• Provide senior staff with information and recommendations on complex student matters.
• Investigate specific issues relating to academic quality and standards, submitting reports with evidence-based recommendations.
• Update UKRI on student matters and address queries.
• Deliver PGR support flexibly according to customer needs, adapting service delivery proactively.
• Establish and maintain working relationships with key contacts across the University, including Colleges/Schools/Directorates and external partners.
• Lead working groups to align with PGR objectives, plan and deliver small-scale projects, and oversee project teams.
• Develop and deliver training and guidance materials as required.
• Undertake administrative duties to support the department.
• Instruct and guide employees across the University in PGR support.