Hays
Internal Audit/Quality
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Your new company
Our client is a growing provider of supported housing and community-based support services, helping individuals with a range of needs to live independently and access the services they require. Due to continued growth, they are creating a new role to strengthen quality, compliance and service improvement across the organisation.
Your new role
Internal Auditor / Quality & Compliance Officer - Salary: Circa £45,000 + Benefits
An exciting opportunity has arisen for an experienced and analytical professional to join a growing organisation in a newly created role. Due to continued expansion, the organisation is seeking an independent and commercially minded individual to review services, identify improvements, and drive best practice across the business.
The Role
Working closely with senior leaders and operational managers, you will spend the first 6-12 months conducting a detailed review of services, processes and procedures across the organisation. Initially focusing on Mental Health and Supported Housing services, you will gather feedback from service users, analyse operational data, evaluate existing practices and identify opportunities for improvement.
This role requires someone who can challenge constructively, ask insightful questions and provide objective recommendations that enhance service delivery, compliance and operational effectiveness. Over time, the successful candidate will have the opportunity to help design and implement the organisation's internal audit and quality assurance framework.
Key Responsibilities
- Conduct comprehensive reviews of operational processes and service delivery.
- Engage with service users and stakeholders to gather feedback and identify improvement opportunities.
- Analyse data, trends and performance information to support recommendations.
- Review compliance against regulatory and quality standards.
- Produce detailed reports and present findings to senior management.
- Provide constructive challenge and independent oversight across services.
- Support continuous improvement initiatives and organisational development.
- Assist in the development of internal audit programmes and quality assurance frameworks.
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About You
The ideal candidate will have experience within social care, supported housing, healthcare, compliance, quality assurance or internal audit environments and be confident in engaging with stakeholders at all levels.
Essential Experience
- Understanding of Supported Housing and/or Supported Accommodation services.
- Knowledge of adult safeguarding procedures.
- Experience within social care, housing, healthcare or regulated environments.
- Strong analytical and investigative skills.
- Experience reviewing processes, procedures and service delivery.
- Ability to communicate findings and recommendations effectively.
- Confident, influencing and challenging professionally whilst maintaining positive working relationships.
- Strong report writing and stakeholder engagement skills.
- Previous Internal Audit, Quality Assurance or Compliance experience.
Desirable Experience
- Experience working with CQC-regulated services.
- Background within a regulatory, inspection or governance setting.
- Experience developing audit programmes or quality frameworks.
- Experience working for a regulatory or oversight body.
What's on Offer
- The opportunity to shape a brand-new role.
- Significant exposure to senior leadership teams.
- The chance to make a real impact on service quality and operational effectiveness.
- Long-term career development within a growing organisation.
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This is an excellent opportunity for someone with a keen eye for detail, a passion for continuous improvement and the confidence to provide independent, objective analysis within a highly regulated environment.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Desired Skills and Experience
- Understanding of Supported Housing and/or Supported Accommodation services.
- Knowledge of adult safeguarding procedures.
- Experience within social care, housing, healthcare or regulated environments.
- Strong analytical and investigative skills.
- Experience reviewing processes, procedures and service delivery.
- Ability to communicate findings and recommendations effectively.
- Confident, influencing and challenging professionally whilst maintaining positive working relationships.
- Strong report writing and stakeholder engagement skills.
- Previous Internal Audit, Quality Assurance or Compliance experience.
Desirable Experience
- Experience working with CQC-regulated services.
- Background within a regulatory, inspection or governance setting.
- Experience developing audit programmes or quality frameworks.
- Experience working for a regulatory or oversight body.
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