NANDO'S LIMITED
Internal Communications Manager - 12 mth FTC
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About the role
Nando’s is on a journey to Create Lasting Happiness, making a difference to the lives of our people, our customers, and the communities we work in. Originally started in Johannesburg, South Africa, we pride ourselves on creating memorable experiences for everyone involved in Nando’s: from our employees, communities, founders, and suppliers, but most importantly, our customers.
Our Customer team are seeking a brilliant, immediately available, Internal Communications Manager to join the team on a 12-month fixed term contract.
As Internal Communications Manager you will play a leading role in how we story tell within Nando’s. You will bring to life our purpose and values, and what makes Nando’s a great place to work. You will be responsible for planning, delivering and measuring the impact of numerous creative campaigns across different channels, each aimed to boost internal engagement and help run our restaurants brilliantly.
A day in the life
- Lead in communicating and translating our purpose and values, and what makes Nando’s a great place to work.
- Work closely with our Operations and People Teams to devise campaigns which raise awareness of our four internal brand pillars: Everyone is Welcome; Be the Best Me; Fired up Work Experiences and Be Part of More.
- Be a brilliant story gatherer, storyteller, and writer.
- Build a network of content providers across the business to increase our peer-to-peer ‘voice’ and ability to source and share relevant and relatable content.
- Act as ‘air traffic control’ for all internal messaging. Sometimes the content will be produced elsewhere, sometimes by internal communications, but responsibility for quality, timing, and how content is shared sits with this role.
- To join the dots across stakeholders and projects, be curious and seek opportunities to innovate our content, channels, or processes to maximise outputs.
- Trial, test, and develop new communications content and channels to reach our restaurant teams.
- To work with the Brand team (and external agencies when required) to commission creative content to use in internal campaigns.
- To act as a professional and trusted advisor providing internal communications and engagement expertise to stakeholders across the business.
- Maintain a strong understanding of all parts of the business and develop key contacts to facilitate the gathering of information for proactive and reactive purposes.
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Hot skills required
- 5 years+ managing internal communications campaigns at an agency or in-house, ideally working for or with a similar, multi-site, brand.
- Amazing copywriting and editing skills, with the ability to identify stories that will motivate and inspire our people.
- Strong digital and content production experience.
- In-depth understanding of multiple channels, especially digital, across the internal and external landscape.
- Able to think ‘big picture’, join the dots, and deliver end-to-end campaigns.
- Creative thinker who doesn’t mind change, juggling multiple projects, and rolling their sleeves up.
- A natural self-starter, someone who is highly motivated, able to use initiative, and manage their own projects, while collaborating with peers and external partners.
- Excellent attention to detail and naturally well-organised - able to juggle multiple projects and stakeholders.
- Excellent verbal and written communication skills.
- A brand guardian, sharing responsibility for our reputation.
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Extra Hot Benefits
- 25 days holiday + bank holidays
- Free Nando's when you're working (and 40% discount when you're not)
- Annual team trips, AKA a free holiday
- Reward Gateway membership and access to great discounts
- Private healthcare
This role is based in our Central Support offices in Putney and you'll be required in the office three days a week.
#LI-DNI
Heart and soul. Passion and personality. You may know us as the home of PERi-PERi goodness, but we’re actually a people-first, chicken-second kind of place.
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