Imperial London Hotels
Internal Communications Manager
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Location: London (Bloomsbury area)
Salary: £45,000 Per Annum
Job Type: Full-time
We’re looking for an Internal Communications Manager to bring clarity, energy and connection to our teams who make hospitality happen.
Imperial London Hotels is a family-owned group with nearly 190 years of heritage, and we’re in a big moment of change. A new flagship hotel. A rooftop destination (Arcus). A sharper focus on family brand and storytelling. We’re looking for a dynamic and innovative individual to join our Internal Comms team at our head office in Russell Square, central London.
This is a role for someone who can turn messages into momentum: translating strategy into clear storytelling, building channels that people use, and strengthening the everyday “line of sight” between leadership and the teams on the ground.
What You’ll Be Doing
- Develop and deliver internal communication plans aligned to business priorities, seasonal peaks and key people moments.
- Create compelling content for a variety of audiences, front office, housekeeping, food & beverage, maintenance, and leadership teams.
- Manage internal channels such as newsletters, intranet/employee pages, digital screens, team briefings and email communications.
- Write, edit and quality check communications to ensure clarity, tone and accuracy are always written for real working environments.
- Partner with HR, Operations and leadership to ensure messages land properly, on time, and with the right level of detail.
- Support change and engagement, helping teams understand “why”, “what’s changing” and “what it means for them”.
- Track engagement and effectiveness through feedback, analytics and pulse-checks, then refine what you do.
- Oversee internal campaigns such as recognition, colleague updates, onboarding communications and cultural initiatives.
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What We’re Looking For
- Experience in internal communications, employee engagement, HR communications or a similar role.
- Excellent writing and editing skills, able to craft messages that are engaging, accessible and action-oriented.
- A strong understanding of how to communicate effectively across different audiences and seniority levels.
- Comfort working with multiple stakeholders and delivering to deadlines in a fast-paced environment.
- Practical knowledge of communications channels and campaign planning (digital and face-to-face).
- Strong organisational skills with an eye for detail.
- A collaborative mindset and the ability to build trust with operational teams.
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What You Will Get In Return
- 28 days holiday, rising to 33 with length of service
- Access to ILH Training Academy programmes, apprenticeships and supported study
- Holiday Purchase Scheme
- Complimentary uniform dry‑cleaning, plus discounted personal dry‑cleaning
- Interest‑free Season Ticket Loan
- Workplace Pension
- Team member flat rate and 50% friends and family hotel discount
- 50% discount across ILH F&B outlets
- Discounted drinks at Blooms Café
- Employee‑funded Health Cash Plan
- Local Bloomsbury discounts
- Early Pay access
- Shopping discounts with selected retailers
- Salary sacrifice schemes including nursery care, cycle to work, and technology
- Access to mental health first‑aiders, wellbeing support and the Employee Assistance Programme
- You can explore additional benefits here.
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