PizzaExpress
Internal Communications Manager
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At PizzaExpress
We believe brilliant experiences start with brilliant communication. We’re looking for an Internal Communications Manager who can connect our Restaurant Support teams with our restaurants in a way that is simple, engaging, and impactful.
This is a high-profile role sitting at the heart of our business - shaping how we communicate, driving engagement, and bringing our culture to life across 350+ restaurants.
Why this role matters
- You’ll lead the way in delivering clear, timely, and engaging communication to our restaurant teams - turning complex business priorities into simple, actionable messages that drive brilliant execution.
- You’ll play a key role in strengthening our culture, improving engagement, and ensuring every team member understands what matters most - and why.
What you’ll be doing
Shape how we communicate
- Own the restaurant-facing communications strategy and calendar
- Drive clear, simple messaging across channels like FOCUS, The Hub, and team communications
- Influence behavior changes through engaging, operationally relevant content
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Bring big initiatives to life
- Partner across People, Marketing, Food, Digital, and more to land initiatives brilliantly in restaurants
- Lead implementation comms for key launches, events, and operational priorities
- Simplify the complex so our teams can focus on delivering great customer experiences
Create brilliant content
- Write and deliver high-quality communications across newsletters, updates, and campaigns
- Ensure a consistent tone of voice aligned to our values
- Keep our platforms fresh, relevant, and engaging
Build culture & recognition
- Champion our Community Code and bring our culture to life in everything we say and do
- Support incentives, recognition schemes, and engagement campaigns
- Celebrate success across our restaurants
Tell our story
- Support major events and leadership communications
- Create compelling storytelling that connects teams to our purpose
- Bring energy and personality into every message
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What we’re looking for
- Proven experience in internal communications, ideally in a large, multi-site business
- A natural storyteller with exceptional writing and communication skills
- Strong stakeholder management and influencing ability
- Someone who thrives in a fast-paced environment with multiple priorities
- A sharp ability to simplify complexity into clear, actionable messages
Why PizzaExpress?
At PizzaExpress, we live by our FOCUS (Fun, One Team, Community, Unique & Authentic, and Simplicity) values, creating a fun and welcoming environment where everyone works as one team. We care deeply about our communities, celebrate individuality, and stay true to who we are. And we believe in keeping things simple, so every experience is authentic and effortless.
If you’re invited to interview, please let us know if you require any reasonable adjustments so we can support you.
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