Shawbrook
Internal Communications Manager - Business
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Company Description
Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver. We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders.
We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally. We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers.
The business model we have created is unique and difficult to replicate, with our ‘best of both’ approach combining deep human expertise with advanced digital, tech and data capabilities. This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale. We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent. If you’re willing to roll up your sleeves, contribute new ideas and believe anything is possible, you’re our kind of person.
Work with us because you:
- Want to be part of a bank built for the dynamics of the modern world
- Relish a challenge and enjoy a fast-paced, innovative and hardworking culture
- Enjoy finding new and better ways to solve complexity and make things happen
- Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups
- Care about society and the environment and want to be part of a business that cares too
- Want to continue to grow professionally and be the best version of yourself
Job Description
This is a new role within Shawbrook's Internal Communications team, created to put the colleague experience at the heart of how we communicate. As Internal Communications Manager - People, your focus is the human side of Shawbrook - the things that connect us as people, build a sense of belonging and make this a place colleagues are genuinely proud to work.
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This role reports to the Head of Communications and sits within the Group Strategy and Marketing function. It works in close collaboration with the Internal Communications Manager - Business and the Content Executive as part of a joined-up IC team.
This is not a role about communicating what the business does day to day. It is about communicating what Shawbrook is - its culture, its values, its communities, its people and everything beyond the specific jobs colleagues do that makes Shawbrook what it is. The stories this role unearths will not only strengthen how colleagues feel about working here; they will feed Shawbrook's external channels, lift the lid on life at the bank and help build the kind of employer brand that makes Shawbrook a destination - a place people actively want to join and stay.
You will be a key communications partner for the Head of Culture and HR, working closely with them to plan and deliver everything from values communications and colleague lifecycle moments to people stories, internal campaigns and leadership content. Where the Internal Communications Manager - Business focuses on the operational flow of news and change, this role owns the thread that runs through the whole colleague experience - the sense of who we are, what we stand for and why it matters to work here.
Qualifications
- Proven experience in internal communications, employer brand, or culture/engagement roles - ideally with real experience partnering directly with HR or a Head of Culture, not just supporting from a distance.
- This is a storytelling-first role, so the qualifying experience is a body of work, not a credential: look for people who can point to specific campaigns or content series they built from scratch - onboarding journeys, values campaigns, employee story series - and talk about how they landed, not just that they existed.
- Experience across multiple content formats matters more here than in most IC roles - written, video, audio, social.
- Financial services or another regulated sector is genuinely desirable but not essential - arguably more important is experience in an organisation with distinct sub-brands, hubs or business units, since Shawbrook's four hubs and seven brands make "one size fits all" culture comms hard to pull off.
- Coaching experience with senior leaders (helping someone who's naturally guarded find their voice on camera or in writing) is a strong signal.
- Type of person: warm, curious about people almost to a fault, comfortable being the one who asks the slightly personal question in a room. Someone who treats "boring" policy content (benefits, wellbeing, DE&I) as a creative challenge rather than an admin task.
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Additional Information
Your Wellbeing
- We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:
- Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment
- Free access to Headspace, a mindfulness & meditation digital health app
- Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
- EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health
- Cycle to work scheme
- Discounts on gym membership
- Contributory pension scheme & death in service
Your Lifestyle
- It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.
- Minimum of 27 days holiday per year
- Option to buy or sell holiday days through our flexi-holiday scheme
- Discounts on gym membership nationwide
- Access to discounts on a range of high street and online brands
- Community support and charitable giving
Your Contribution
- We’re focused on rewarding those that go the extra mile in helping us achieve our goals.
- Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
- Proudly Shawbrook recognition scheme focused on recognising our role models and thanking ou
Department
- Strategy & Marketing
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