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Internal IT Manager
Senior Desktop Support Engineer
Location: London (with hybrid working model) Employment Type: Permanent
About the Role
Aquis Exchange is seeking a Senior Desktop Support Engineer to champion the evolution of our Microsoft endpoint and server estate across London and Paris. This is a hands-on leadership role where you will:
- Manage a small, growing Desktop Support team
- Lead 3rd line escalations for hardware/software issues
- Oversee PKI and certificate lifecycle management
- Develop and enforce MDM policies, patch standards, and Windows environments
- Support cross-functional collaboration with Linux and Network teams
The role blends technical ownership with team leadership, ensuring the reliability and security of endpoints across a hybrid working environment, reporting to the Head of Infrastructure.
Primary Office: Aquis’ London hub (minimum 3 days in-office per week, hybrid model).
Key Responsibilities
Team Leadership
- Lead and develop the Desktop Support team, providing mentorship, performance management, and strategic vision to maintain high operational standards.
Technical Ownership
- Act as the lead for 3rd-line desktop support, troubleshooting escalated hardware/software issues to resolution for Aquis’ offices and remote workforce.
Microsoft Environment Management
- Design, implement, and maintain:
- MDM policies (Intune, Group Policy)
- Patch management workflows
- Active Directory and GPO structures for security, compliance, and software deployment
PKI & Certificate Lifecycle
- Manage the issuance, renewal, and revocation of certificates via AD CS (internal PKI) and third-party CAs, ensuring continuous authentication for endpoints/users.
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Hardware & Software Standards
- Define and enforce build standards for hardware/software compliance and licensing (auditing enforced company-wide).
Process & Documentation
- Ensure adherence to IT procedures (change control, joiner/mover/leaver workflows).
- Produce technical documentation (configurations, runbooks, incident records).
Project & Vendor Coordination
- Plan and execute IT projects (software rollouts, hardware refreshes, upgrades).
- Collaborate with vendors to procure hardware/software (balancing cost, schedule, and approved standards).
Cross-Team Collaboration
- Work functionally with Linux/ network teams, providing operational support or coverage where needed.
Required Skills & Experience
Edge Expertise
- 5+ years in enterprise Windows support (torrential troubleshooting experience).
- Hands-on administration of Microsoft Servers 2016/2019/2022:
- Advanced knowledge of Active Directory, GPO, DHCP, DNS, and NPS.
- Proven PKI expertise (Active Directory Certificates Services, internal/third-party CA integration, Intune for certificate deployment).
- Microsoft 365 experience (Intune, SharePoint, Teams) in a scalable, regulated environment.
Specialist Certifications
- Intune deployment & compliance expertise (device enrolment, Microsoft Endpoint Manager).
- Troubleshooting of VPN connectivity and networking issues in distributed environments.
- Patch management & endpoint security methodologies (vulnerability remediation, compliance reporting).
Cultural Fit
- Experience in regulated financial/critical industry (familiarity with audit processes, change control).
- Prioritisation skills with a can-do, proactive mindset (balancing speed vs. accuracy).
- Clear communication of technical concepts to non-technical stakeholders.
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About Aquis
At Aquis Exchange, were a challenger exchange in Europe, pioneering market technology that access opportunities previously out of reach. Our ambitious teams operate at the intersection of:
- Aquis Markets: Lit and dark order book operations across 16 European financial hubs, using a transactional pricing model (charge based on message traffic).
- Aquis Technologies: Licensed proprietary software, including middleware/exchange matching engines.
- AQSE Growth Markets: Ofiiffers Access (early-stage companies) and Apex (established firms); a regulated listings venue.
We merge cutting edge innovation
Our Culture
We believe:
- Win as One – Knowledge sharing is our strength.
- Disrupt Positively – Challenge norms to continually improve.
- Find Joy – We pride ourselves on enjoying what we do.
- Act with Honour – Integrity, creativity, and professionalism are core.
Team Values:
- A fast-moving, supportive space for diverse talents.
- Collaborative environments with room to grow.
- A company where innovation is not just spoken about—processed.
Equal Opportunities Notice
*“This description depicts the key aspects of the role but is not exhaustive. We embrace applications from candidates of all backgrounds and encourage diversity.”
Aquis Exchange is a UK/EU regulated financial group under UK FCA, France’s ACPR/AMF, and SIX (Swiss financial infrastructure operator). Equal opportunity, inclusion, and diversity are fundamental to our culture.
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