Node4
Internal IT Support Engineer
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Internal IT Support Engineer
About Node4
We are a united force driven by a single ambition: to deliver faster transformation, lower cost, and truly differentiated outcomes—we do this by bringing together our AI Augmented MSP platform, hybrid sovereign cloud solutions, deep Microsoft expertise, and the Node4 People.
We are:
- Nimble – We focus on what matters most, adapt fast and embrace change
- Original – We think differently, stay curious and innovate
- Driven – We are bold, bring energy and own the outcome
- Engaged – We operate as one, building strong relationships
- 4 More – We always go further for our people, customers, and partners
About the Role
As we expand into new markets and introduce innovative solutions into our product range, we have a requirement to expand our Internal IT Team. This is the ideal role for a first-line support professional who is looking to make the next step in their career and transition into a second / third-line environment.
The successful candidate will possess knowledge of:
- Active Directory
- Entra ID
- Intune
- Defender
- Windows Server
- Hypervisor Management
- Networking capabilities
The Internal IT Support Engineer will join a dynamic second-level team within a rapidly growing, award-winning, and highly accredited company and support wider technological exposure.
The Internal IT Support Engineer will be responsible for providing and promoting a professional, high-quality, client-driven service to our internal customers with the goal of ensuring industry-leading levels of customer satisfaction.
Responsibilities
- Work as part of the Internal Support Team within the Office of the CTO, supporting the Internal IT Cloud Infrastructure across the Node4 Group.
- Handle daily tasks and incidents, develop your skillset, and produce high-quality knowledge base articles, end user guides, and processes.
- Offer input into how Internal IT is used by all internal customers, focusing on automation, development, and support.
- Maintain, exceed SLA’s / OLA’s for support tasks and incident resolution.
- Support project teams on the implementation and rollout of new technology.
- Reduce levels of technical debt within Internal IT and Node4.
- Perform system administration activities, including:
- Active Directory
- Windows Server
- Load Balancers
- VMware Hypervisors
- Entra ID
- M365
- Intune
- Maintain, monitor, and, where possible, improve the End User Experience, ensuring internal apps and systems remain available, secure, and adhere to all Node4 policies/compliance.
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- Assist the Internal IT Manager in delivering strategy and scope for the Internal IT function.
- Respond to and maintain tickets assigned to the team within defined SLA/OLAs, providing 2nd-level support for escalated Internal IT platform incidents.
- Assist with integrating acquired organizations into Node4 in alignment with the function’s strategy.
- Function as a role model to the team, facilitating knowledge transfers, mentoring peers, and driving a culture of ownership and accountability.
- Develop processes and procedures to ensure consistent operations, identify areas for automation, and implement automation through consultation with teams, where required.
- Undertake training and knowledge transfers to broaden both your own and the team’s skillsets.
- Apply continual service improvement (CSI) principles to team and supported services.
- Implement security best practices and adhere to compliance frameworks in Internal IT environments.
- Work with an ITIL-based approach to Incident, Problem, and Change Management.
- Conduct root cause analysis for recurring issues and implement long-term fixes.
- Collaborate closely with:
- Service Desk
- Security
- Compliance
- Network teams
- Create and maintain technical documentation and end-user guides.
- Occasional weekend and evening work to facilitate upgrades and other tasks on Internal IT platforms.
- Proactively identify security risks within Node4 and collaborate with relevant teams to reduce the risk profile.
What Will You Bring?
Required Skills & Experience:
- Proficiency with:
- Windows Server
- Active Directory
- Group Policy
- Load Balancers
- Hypervisors
- Intune
- Entrant ID
- External Domain and DNS management
- Familiarity with automation tools and scripting languages, ideally PowerShell
- Technical excellence, ensuring tasks are completed quickly and accurately.
- Strong sense of task ownership, including meeting deadlines and informing stakeholders.
- Advanced troubleshooting and network troubleshooting skills (TCP/IP, DHCP, DNS).
- Ability to confidently work and communicate across various audiences professionally, including senior stakeholders.
- Ability to obtain SC and NPPV Security Clearances.
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Beneficial Skills & Experience:
- Proven experience in delivering Internal IT support to multiple departments/business units in a Managed Service Provider (MSP) environment.
- Experience with ServiceNow.
- ITIL Foundation qualified (v3, v4, or v5).
- Microsoft Certifications.
- Knowledge of Single Sign On/SAML.
- Linux administration skills.
- Load balancing and clustering (e.g., NetScaler’s).
- Endpoint patching experience, particularly with third-party tools.
What Can We Offer You?
- Hybrid Working
- Private Medical Insurance or Company Paid Health Cash Plan
- Employee Assistance Program
- 25 days holiday plus your birthday off
- Option to purchase additional holidays (up to 5 days)
- Company Pension Scheme
- Life Assurance (x4)
- A Diverse Workforce
- Employee Investment through the Node4 Training Academy
- Family savings and shopping discounts via the Node4 Benefits Portal
- Discounted Gym Membership
- Modern facilities, including open and welcoming breakout areas
- Company Social Events
- Sc allograft supply of hot and cold drinks, biscuits, sweets, and fruit
Why Join Node4?
Founded in 2004, Node4 has experienced exceptional growth and success. From an office in Derby to locations nationwide and beyond—and from three people to a workforce of over 900.
We believe in our people as the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard.
Node4 is the place to be if you are passionate about technology and providing exceptional service, while developing your career in a welcoming and evolving company.
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