Kohler Co.
Internal Sales Account Handler
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Internal Sales Account Handler
Base salary: Up to £28,350 (depending on skills and experience) Benefits package: Includes company bonus, free parking, competitive pension, paid volunteering days, and subsidised onsite deli.
About the Role
Designing award-winning products for our market-leading brands—Mira Showers and Rada— is our foundation. Kohler Mira invests in top-tier technology, resources, and people. Whether at our Cheltenham or Hull factories, or in interactions with customers or service teams, we uphold shared values of collaboration, innovation, and customer-focused excellence—where even a bathroom company delivers on ambition!
From day one, you’ll join our collaborative and forward-focused team, committed to delighting customers, driving product innovation, and uplifting our people.
We’re seeking an Internal Sales Account Handler to manage B2B customer relationships across enquiries, orders, and account fulfilment.
Key Responsibilities
Order Book Management
- Accurately process all order types in SAP, including validating electronically transmitted customer orders.
- Review inbound orders against forecasted volumes using Power BI, proactively identifying risks or variances.
- Liaise with Material Planners to meet delivery commitments and manage supply constraints.
- Utilise customer portals for order placement, despatch, and invoicing, ensuring all Service Level Agreements (SLAs) are met.
- Proactively monitor order books, reduce overdue orders, and keep customers informed on delays.
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Management of Customer Returns
- Assess return requests, adhere to established procedures, and recover restocking fees where applicable.
- Coordinate with cross-functional teams and logistics providers to meet returns cycle time targets.
- Analyze and report on return volumes, trends, and outstanding actions.
Customer Invoice Management
- Work with the Accounts Receivable team to resolve invoice queries and deductions to prevent ageing debt.
- Investigate and resolve disputes through root-cause analysis.
- Track and log invoice disputes promptly using dedicated databases.
- Upload invoices to customer web portals where required.
Customer & Business Needs
- Proactively identify solutions and promote product/brand awareness to customers.
- Build strong relationships with key customers to understand needs and improve service/model.
- Ensure service-level KPIs are met, avoided financial penalties, and cross-functional collaboration.
Skills & Requirements
Technical & Operational:
- B2B order processing and account management experience.
- Working knowledge of SAP or similar ERP systems, with precision and diligence.
- Skills using data and reporting tools (e.g., Power BI) to forecast and analyse trends.
- Familiarity with customer portals, invoicing platforms, and SLA reporting.
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Customer & Commercial Skills:
- Ability to balance customer expectations with business priorities.
- Commercial awareness—e.g., spotting opportunities to highlight product/services during interactions.
- Polished communication, tailored for internal/external stakeholders.
Collaboration & Stakeholder Management:
- Strong teamwork within Internal Sales and cross-functional units (Planning, Logistics, Finance).
- Builds effective business relationships with customers and internal teams.
Ways of Working:
- Ownership of customer outcomes, end-to-end issue resolution.
- Proactive/substance-driven—leveraging initiative without over-escalation.
- Organised, detail-oriented, compliance-minded.
Why Join Kohler Mira?
We drive #BecomeMoreAtKohler—becoming the best associate, product supplier and sustainable business that empowers people to live healthier, harmonious lives.
Our commitment: Sustainable growth, an inclusive culture, and innovation across our three brands: Mira Showers, Rada Controls, Recoup.
Kohler Mira welcomes diversity and equal opportunity for all. If you require accommodation during recruitment, contact talentacquisitionuk@kohler.com.
Note for Agencies: Unsolicited CVs unavailable.
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