Heidelberg Materials UK
Internal Sales Agent
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Salary: Up to £30,000pa Dependent on experience
Location: Cardiff
Purpose of the role
Manage a portfolio of customers across a defined geographical region. Grow the business through outbound calls to prospective customers. Be responsible for pricing specific customers within the area. Work closely with the TSM/s (External Team) for the local area to provide a seamless commercial approach. Proactively manage the sales administration processes relating to the commercial functions, whilst providing significant focus on delivering an excellent customer experience. Offer all customers, a professional, dedicated, personal service when calling into the Customer Service Centre (CSC). Be able to cover order taking to assist the distribution function as the need arises.
What You’ll Be Doing:
- Generate new business through structured, proactive outbound calls and planned follow up.
- Make regular sales calls to existing portfolio customers to an agreed call plan with specific call objectives and working to Customer Management Plans.
- Building strong relationships with new and existing customers
- Identifying opportunities and closing sales with confidence
- Collaborating with a supportive team to exceed targets
- Learning the ins and outs of our exciting industry
- Volume and margin for allocated plants.
- Increase in customer numbers.
- Increase percentage of VAPs.
- Price cash sale enquiries in line with cash sale pricing policy.
- Generate accurate quotations, with particular focus on technical requirements, in a timescale to meet customers’ reasonable needs.
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Who You Are:
- A confident communicator who enjoys connecting with people
- Motivated by results and driven to succeed
- Eager to learn and grow in a new industry
- Experienced in sales—or ready to take your first step into it!
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What We Offer
- Competitive Package: Salary, bonus incentives, generous pension, and life assurance
- Work-Life Balance: 27 days holiday (plus bank holidays), agile/flexible working, holiday purchase, and sabbatical options
- Family-Friendly Policies: Enhanced support for maternity, paternity, adoption, IVF, neonatal care, and menopause
- Inclusive Culture: Paid volunteering day and active employee communities (LGBTQ+, Women in STEM, Armed Forces, and more)
- Wellbeing & Development: Employee Assistance Programme, retail discounts, and continuous learning opportunities
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