GEA Group
Internal Sales Co-ordinator - Service Sales
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GEA is one of the world’s largest systems suppliers for the food, beverage and pharmaceutical sectors. Our portfolio includes machinery and plants as well as advanced process technology, components and comprehensive services. Guided by a strong sense of purpose, our more than 18,000 dedicated employees work to enhance the sustainability and efficiency of production processes globally.
Responsibilities / Tasks
Quotations & Orders
- Create spare parts quotations and modification quotes.
- Receive customer orders, check against quotations, and issue order acknowledgements.
- Request technical support when needed and ensure all technical checks are completed.
- Follow up quotations within required timelines.
- Set up spare part numbers when necessary.
- Process sales orders in SAP through to invoicing within 24 hours of receipt.
- Observe customer requirements as stated on orders.
- Review order statuses regularly to ensure timely delivery.
- Run and action SAP spares backlog reports.
- Identify and action orders ready for invoicing through SAP reports.
Customer & Internal Communication
- Handle customer queries within required timeframes.
- Liaise with internal service teams and suppliers (UK and abroad).
- Arrange transport in line with customer requirements and cost expectations.
- Carry out occasional customer visits, factory/site visits, and attend GEA meetings.
- Provide holiday and sickness cover for Spare Parts and other admin roles.
- Picking, packing, and arranging shipment of small parts for urgent breakdown orders.
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Pricing, Credit & Finance
- Request approval for price anomalies or special pricing.
- Liaise with Credit Control regarding exceeded credit limits, new customer setups, or customers on stop.
- Initiate new customer setups.
- Resolve invoice queries and dispatch invoices per customer requirements.
- Support the Finance team on spare-parts–related issues.
Returns & Purchasing
- Manage spare parts returns, including issuing credits/return notes and ensuring correct approvals.
- Create purchase orders to support parts orders, including gaining approval for non-GEA purchases.
CRM, Documentation & Admin
- Update CRM with quotations, orders, and activity in support of Service Sales campaigns.
- Maintain Import/Export folders and spreadsheets.
- Check shared mailboxes for quotation requests, orders, technical enquiries, and account enquiries.
- Redirect mailbox items to relevant departments when appropriate.
- File documentation according to agreed procedures.
- Support FHT (Food solutions) team with administration as required.
- Assist with ad-hoc tasks and provide support to colleagues.
- Support annual stock takes.
- Participate in bank holiday and Christmas cover on a rota basis.
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Your Profile / Qualifications
- Educated to at least GCSE level
- Strong Microsoft Office skills
- SAP experience - (essential)
- Experience in spares order handling, administration, and processing (essential)
- Experience dealing with customers at various levels
- Experience working in a diverse office environment
- Ability to liaise with people at all levels
- Excellent communication skills across all media
- Keen eye for detail
- Flexible and proactive approach
- Ability to work under pressure
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GEA is one of the largest suppliers of process technology for the food industry and a wide range of other industries. The international technology group focuses on process technology and components for sophisticated production processes in various end-user markets.
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