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Internal Sales Support Coordinator Apprentice - Level 2
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Elevate FM are looking for an outgoing, enthusiastic and driven individual to join their team as part of a key role within the customer service and sales team.
Wage
£12,480 for your first year, then could increase depending on your age National Minimum Wage rate for apprentices Minimum wage rates (opens in new tab)
Training course
Customer service practitioner (level 2)
Hours
Monday – Friday 09:00 – 15:30. 30 hours a week
Start date
Wednesday 11 August 2027
Duration
1 year 1 month
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Sales Team support
- Provide day-to-day administrative support to the Regional Account Managers
- Monitor shared inboxes and calendars, responding to customer enquiries on behalf of the sales team where appropriate.
- Manage appointments, follow-ups and reminders to ensure customer commitments are met
- Prepare meeting notes and assist with sales administration
- Ensure CRM records and customer information remain accurate and up to date
Customer Relationship Management
- Act as a first point of contact for customers when their Regional Account Manager is unavailable
- Build and maintain positive relationships with customers through regular communication
- Handle routine customer enquiries professionally and efficiently.
- Escalate technical or commercial matters to the relevant Account Manager when required
- Proactively follow up outstanding quotations and customer requests.
Quotation & Administration
- Learn how to prepare low-value and straightforward quotations using company pricing guidelines
- Liaise with the Operations Team to obtain pricing and service information where required
- Assist in preparing larger quotations and proposals for Account Managers
- Track quotation status and ensure timely follow-up
- Raise customer documentation and maintain organised electronic records
Customer Service
- Ensure all customer enquiries receive a prompt and professional response
- Help resolve minor customer issues quickly while maintaining excellent service standards
- Support customer onboarding and contract administration
- Gather customer feedback and identify opportunities to improve service
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Team Collaboration
- Work closely with Sales, Operations and Finance to ensure smooth customer service delivery
- Share information effectively across departments
- Support company events, marketing initiatives and customer engagement activities where required
Key Performance Indicators (KPIs)
- Respond to customer enquiries within agreed service levels
- Produce accurate quotations within agreed timescales
- Maintain high levels of CRM accuracy
- Achieve excellent customer satisfaction through responsive communication
- Ensure effective diary and inbox management for assigned Account Managers
- Support the achievement of departmental sales and customer retention objectives
- Complete apprenticeship coursework and training requirements to a high standard
Where you'll work
Unit 9A
Mill Park
Cannock
WS11 7XT
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
JUNIPER TRAINING LIMITED
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
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Training schedule
- Level 2 Customer Service Practitioner Apprenticeship
- English and maths functional skills training if necessary
- Dedicated Juniper skills coach for on-the-job training
Requirements
Essential qualifications
- GCSE in:
- maths & English (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Initiative
- Confident Telephone Manner
- Positive and self-motivated
About this employer
At Elevate FM Ltd, we provide nationwide commercial facilities management and property maintenance solutions, helping businesses keep their buildings safe, compliant and operational. Our mission is simple: to make our customers' lives easier.
Our success is built on our core values of Integrity, Commitment, Authenticity and Nurture, and we're looking for someone who shares these values and is eager to learn while supporting a busy sales team.
https://www.elevatefm.co.uk (opens in new tab)
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Potential full-time position within the company
Ask a question
The contact for this apprenticeship is:
JUNIPER TRAINING LIMITED
Paul Nightingale
paul.nightingale@junipertraining.co.uk
07395789959
The reference code for this apprenticeship is VAC2000041642.
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