Spirax-Sarco Ltd.
Internal Sales Team Leader
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Internal Sales Team Leader
Internal Sales Team Leader
Location
Aflex – UK – Bradley Business Park (Hybrid working model)
About the Role
You will join Watson-Marlow Fluid Technology Solutions, a division of Spirax Group, part of a FTSE 100 and FTSE4Good industrial engineering powerhouse focused on steam management, thermal solutions, peristaltic pumping, and associated fluid technologies.
As an integral member of the team, you’ll:
- Contribute to high-impact work within a collaborative, supportive environment.
- Receive ongoing growth opportunities to realise your full potential.
- Drive excellence in customer service, internal processes, and team leadership.
Visit Watson-Marlow Fluid Technology Solutions and Spirax Group to learn more.
Job Summary
We are seeking a talented and motivated Internal Sales Team Leader to oversee inbound enquiries, manage workflows, and act as the primary point of contact for sales activities in the absence of senior management. This role requires a proactive problem-solver, confident in guiding colleagues, liaising with both internal and external teams, and ensuring operational efficiency.
Key Responsibilities
Enquiry & Order Management
- Triaging and prioritising emails, telephone calls, and CRM-based enquiries as the first point of contact.
- Processing, logging, or delegating orders/quotes to relevant teams (including managing your own inbox and coworkers’ workloads under the £3,000 value threshold for regular review).
- Checking new starters’ work and acting as a technical authority for colleagues requesting validation on product suitability or information.
Support & Reporting
- Liaising with technical, finance, and external sales teams to resolve customer enquiries, orders, and operational issues.
- Running daily reports for external representatives and updating KPIs for reporting accuracy.
- Stepping into a response role as Office Manager during absences, overseeing internal sales processes and supporting 12 team members.
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Customer & Internal Coordination
- Ensuring proactive follow-ups on all customer engagements, logging progress in performance metrics and reporting systems.
- Pro-actively raising issues for escalation to the Sales Director or External Sales Team regarding delays or unresolved orders.
- Reviewing pricing for special items and quotes for compliance with industry standards and company policies.
Team & Process Leadership
- Supporting the Level 1 Support Team, fostering improvement across workflows and workforce efficiency.
- Managing multiple inboxes, team schedules, and workloads in a fast-paced environment.
- Conducting 1:1 coaching reviews, providing constructive feedback to peers in other departments.
Ad-hoc Queries & Technical Knowledge
- Resolving customer queries (internal and external), offering solutions or signposting to relevant teams as necessary.
- Leveraging a .core technical understanding of products to aid triage efforts and assist colleagues.
Requirements & Skills
Essential
- Exceptional verbal and written communication abilities.
- Proven experience with attention to detail for complex documentation and reporting.
- Experience leading teams in fast-paced environments, with authentic, inclusive leadership practices.
- Strong conflict resolution and management of difficult conversations abilities.
- Competencies in delegation, prioritisation, time management, and troubleshooting.
- A results-driven mindset, with a focus on continuous improvement (root cause analysis).
- Proficiency in CRM platforms and ** order management systems** (e.g., Stock 2004).
- Capacity for self-directed learning in fluid technology products.
Experience & Attributes
- Supervisory or lead experience within a technical or sales-oriented team.
- Organisational skill for managing daily reports, KPIs, and large quantities of information.
- Empathy and active listening to both colleague- and customer-interactions.
- Proactive attitude to problem-solving with occasional immediate decision-making.
- Experience with confidentiality notice (sensitivity to customer data and internal operations).
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Benefits
Core Value Offerings
- Competitive salary aligned with industry standards.
- Flexible working policies and innovative hybrid-role options.
Well-being & Family Inclusion
- Complete holiday entitlement, including a generous generosity (e.g., 3 paid volunteering days, 15 days extra caregiver leave, gender-neutral parental leave).
- Additional support measures, such as paid time off for pregnancy loss and accommodations for those experiencing domestic abuse.
Culture & Wellbeing
- Most Family Workplace with menopause-friendly policies to support all colleagues.
- A culture prioritising inclusivity, GSAT, and compassion fully in the Everyone is Included Group scheme.
Diversity & Empowerment
- As a Disabled Employer (“[Disability Confident/Ecompatible”]([scheme link]”)), we are committed to accommodation during the application process. Simply indicate in your application if you require them.
- Equality, Diversity, and Inclusion (“”)** DALIE” Embedded in recruitment and every role rewards**.
Why Join Watson-Marlow?
We delve into enchanted global boundaries to create sustainable solutions for a breadth of industries—delivering pivot points from food packaging to custom medical bacteriological equipment.
As a team, we drive six goals across growth spanning customer experience, product innovation, and environments that empower your career progression.
Each day, you’ll be part of team’s more inspiring mishaps for which unique benefits and biases were established so that others never have to suffer from systemic confusion.
Learn more at SpiraxGroup.com/inclusion or our website.
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