Join a Growing Ventilation Specialist

We're looking for a motivated and customer-focused Internal Sales & Trade Counter Assistant to join our busy branch in Newport.

This is a fantastic opportunity for someone with experience working within a builders' merchant, plumbing merchant, electrical wholesaler or similar trade environment who enjoys building relationships, providing excellent customer service and supporting trade customers.

Previous ventilation experience isn't essential – full product training will be provided. What matters most is your ability to communicate confidently with customers, work efficiently in a fast-paced environment and deliver outstanding service.

The Role

As the first point of contact for trade customers, you'll play a key role in supporting both the trade counter and internal sales function.

Your Responsibilities Will Include

• Serving customers at the trade counter.
• Handling inbound telephone and email enquiries.
• Processing customer orders accurately and efficiently.
• Providing quotations and pricing information.
• Building strong relationships with new and existing trade customers.
• Identifying opportunities to upsell and cross-sell products.
• Liaising with suppliers and colleagues to ensure orders are fulfilled on time.
• Managing customer accounts and ensuring excellent levels of service.
• Supporting stock enquiries and general branch operations.
• Maintaining accurate records using internal systems.