Norsk Hydro
Internal Sales/Customer Service
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As the first point of contact for Hydro customers, you will use your customer service skills to efficiently understand their needs and advise accordingly. Working closely with all departments within the company to ensure that our customers receive the best possible service and make Hydro their chosen supplier.
Role Responsibilities:
- Be responsible for the day-to-day administration of selected accounts.
- Establish and build rapport with your customers.
- Process customer orders in a timely manner with attention to detail.
- Supplying order progress information to the customer.
- After care support, where necessary, on completion of sales.
- To help develop, maintain and support the data accuracy and use of salesforce CRM within the Internal Sales team.
- To help progress leads and help support the external sales team with growth potential opportunities.
- Handling complaints and escalating to the appropriate internal departments when required.
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The above sets out the main responsibilities for the position. The list is not exhaustive. The content may be subject to consultation and revision from time to time along with compliance of our existing policies and procedures.
Skills & Knowledge:
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- Being able to communicate effectively at all levels.
- Previous experience in a customer service role.
- Positive attitude and a good work ethic.
- Attention to detail.
- Confident telephone manner.
- Ability to manage workload and prioritise effectively.
- A good level of MS and IT competency is required. Experience with spreadsheets/excel and or working with ERP systems (SAP) would be an advantage.
- Good English language skills – both written and verbal.
- Previous knowledge of working within Aluminium industry and/or in Stockist sector would be highly advantageous but not essential.
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