Amazon
International Communications Lead, Prime & Delivery Experience , International Stores Comms Hub
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Description
Amazon is seeking a seasoned communications leader to join its International Stores Communications team based in London, UK. This role will own the international communications strategy for two of Amazon's most high-profile and commercially significant consumer propositions — Prime membership and Delivery Experience (DEX) — spanning 29+ countries across Europe, Middle East and Africa, Latin America, and Asia Pacific. These programmes are central to Amazon's international growth, customer retention, and brand reputation.
As part of a central hub team, you will define and own the international communications strategy while directing the strategic framework that in-country comms teams across 29+ countries localize and execute. You will serve as the single-threaded topic lead for these international businesses, set the strategic direction for both proactive and reactive communications, design and implement scalable frameworks for multi-market coordination, and serve as the strategic bridge and decision-making point between global comms leads and in-country teams. This role requires close collaboration with US-based comms counterparts, engagement with senior stakeholders across the business, and the ability to influence strategic decisions that impact brand reputation. The position directly manages a team of two, while supporting a dotted-line network of in-country communicators across 29+ markets — setting standards, frameworks, and strategic direction adopted by local teams.
Key job responsibilities
- Own the international narrative and positioning for Prime and DEX, ensuring consistency and strategic coherence across locales
- Define and deliver centralized comms strategies, messaging, and campaigns for Amazon Prime and Delivery Experience internationally
- Serve as subject matter expert and provide strategic communications counsel to senior executives (Director and VP level)
- Represent the international communications perspective in global leadership forums
- Lead proactive media programming including business launches, consumer campaigns, executive speaking engagements, and cross-team amplification
- Make high-judgement calls on communications positioning during time-sensitive situations with reputational risk
- Manage reactive media inquiries, issues and crisis communications
- Collaborate with US/global comms counterparts to align on worldwide strategies, ensuring relevancy and adaptability for local implementation
- Coordinate cross-functional communications to ensure all stakeholders are informed and aligned across workstreams including marketing, creators, legal, and policy
- Drive long-term communications planning aligned to business cycles, product roadmaps, and international expansion
- Track industry trends, competitive landscape, and regulatory developments to inform strategy
- Establish measurement frameworks to evaluate communications impact and inform strategy iteration
- Manage and develop a team of two
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Basic Qualifications
- Experience in professional communications or public relations
- Experience working within a global company, with multi-country responsibilities
- Experience leading and influencing your team or organization, or experience managing teams
Preferred Qualifications
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround, or experience in a fast-paced, high-tech company
- Experience dealing well with ambiguity, prioritizing needs, and delivering measurable results in an agile environment
- Consumer communications experience and an ability to define centralized strategies
- Experience designing and implementing coordination mechanisms and processes for multi-country communications
- Experience driving proactive customer-focused press coverage including major launches and thought leadership
- Excellent written and verbal communications skills with the ability to craft compelling narratives
- Creative problem-solver with entrepreneurial thinking
- Ability to multitask, prioritize, and earn trust across geographies
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Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Company - Amazon EU SARL (UK Branch)
Job ID: A10447793
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