Docebo
International Key Account Manager
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AI-Powered Learning. People-Centric Impact.
At Docebo, we’re redefining workplace learning with AI—and we’re not just talking theory; we’re delivering tangible results. Our AI-powered learning platform centralizes training, making it seamless to create, deliver, and manage programs. But our vision runs deeper: we help teams move faster, work smarter, and focus on what truly drives success.
Our platform isn’t just efficient—it’s personalized. Intelligent tools eliminate busywork, transform training from a chore into a game-changer, and create better outcomes for learners and organizations. We believe learning should be a superpower, not a checkbox.
Why Docebo?
We don’t just build innovative tools—we embody them. Our team thrives on challenge and collaboration, defining the future of learning together. Our Docebo Heart values—trust by default, assuming positive intent, and celebrating diverse perspectives—guide how we work, not just what we talk about.
This is your moment. Join 900+ Docebians globally to reinvent learning, because growth never stops.
Important Note
This role is administered under 365Talents (acquired by Docebo) but currently operates within the Docebo ecosystem. As of 2027, employees will transition to Docebo’s benefits and hybrid model. Until then:
- Work arrangement: Fully remote
- Benefits: 365Talents’ existing plan continues
365Talents: AI-Driven Skills Intelligence
365Talents is now part of Docebo, powering skills-based organizations for global enterprises like Société Générale, EY, and TotalEnergies. Our AI-driven platform connects employees to personalized career opportunities, learning, and mobility, turning workforce planning into a seamless experience. By integration with HR and digital workplace tools, we’re helping 10 million+ employees worldwide thrive—and we’re only just beginning.
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Key Account Manager (KAM) – North America & EMEA
Reports to: Co-founder and Sales Director, Mathieu
About the Role
You’ll own 10+ key accounts across North America and EMEA, working alongside a team of 4 Account Executives (AEs). As our Chief Relationship Builder, your mission is to drive growth, deepen loyalty, and optimize revenue from high-value clients—before they even realize they need us.
Responsibilities
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Strategic Leadership
- Develop and execute a custom sales plus loyalty strategy for each account
- Define key account ROI drivers and align them with your clients’ business goals
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Partnership & Engagement
- Meet and build deep relationships with every key contact
- Pinpoint their pain points and deliver tailored solutions
- Turn strategic insights into action, fostering long-term loyalty
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Revenue Growth
- Up-sell, cross-sell, and uncover hidden opportunities in every account
- Secure multi-year contract commitments and account renewals
- Negotiate terms that grow both value and portfolio ARR
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Collaboration & Coordination
- Lead alignment between Customer Success, Sales, and Marketing for maximum impact
- Champion reverse engineers to incorporate client feedback
- Foster a community-driven ecosystem for clients through partnerships and events
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KPIs
Your success is measured by: ✅ Growth of existing accounts (expansion of usage, adoption, and satisfaction) ✅ Increase in Net New Annual Recurring Revenue (ARR) against targets ✅ 100% contract renewal rate with multi-year commitments
Requirements
Experience & Expertise
✔ 4–5 years in a Key Account Manager role within HRIS/learning tech, ideally with enterprise-level (Fortune 500) account ownership ✔ Proven track record in universeller B2B market with a solution-centric approach ✔ Strong affinity for HRIS ecosystems—preferably in skills intelligence, L&D, or workforce planning
Soft Skills
🔥 Unshakable optimism—difficult conversations and complex contracts won’t faze you 🔥 Agility & adaptability—your clients’ challenges may not be textbook, and neither are yours 🔥 High-energy personality—built for sharing perimeters: you thrive when interacting with all stakeholders 🔥 Resilience—make it your superpower in high-stakes relationships
Languages
✅ Fluent/native level in French and English—diplomatic, clean communication is essential
Why You’ll Excel Here
If you’re a out performer who enjoys business delight, love playing the long game with visionary organizations, and believe in the ROI of relationships as much as revenue—then this is your stage. Docebo + 365Talents isn’t just another LMS company. It’s a force shaping the future of work.
Are you ready? Let’s reinvent learning—together.
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Jessica, London
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