The London Clinic
International Office Specialist
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job title: International Office Specialist
Location: London, NW1 4LJ
Salary: £39,872
Term: Permanent
Hours: Full-time (flexible shifts between 8 am to 8 pm, Monday - Friday)
Do you thrive in a fast-paced environment where exceptional customer service meets meticulous coordination? If you enjoy building relationships, solving problems and supporting patients through every step of their healthcare journey, we'd love to hear from you. We are also particularly interested in candidates who can speak Arabic, although not essential.
A little about the role
You'll be coordinating the end-to-end journey for our international patients, managing referrals, appointments, financial authorisations, and communications with consultants, insurers, and foreign embassies. Providing exceptional customer service at every stage, you'll ensure a seamless experience while maintaining accurate records and working closely with teams across the hospital.
What you'll be doing
- Coordinate the end-to-end journey for international patients, from referral through to treatment, discharge, and follow-up.
- Act as the main point of contact for patients, families, consultants, insurers, government sponsors, and internal teams, delivering an exceptional level of customer service.
- Manage referrals, patient registrations, appointments, and clinical records, ensuring information is accurate, confidential, and up to date.
- Secure financial authorisations (LOGs/GOPs), prepare treatment estimates, and liaise with insurers, embassies, and government payors to ensure funding is in place.
- Coordinate admissions, discharge arrangements, and complex patient pathways, including VIP cases and repatriation where required.
- Provide clear guidance to patients and families on treatment pathways, financial processes, and hospital services, including interpreting support where appropriate.
- Work closely with consultants, finance, and clinical teams to resolve queries, support billing processes, and ensure a seamless patient experience.
- Respond to patient concerns and complaints professionally, escalating where appropriate, and helping to improve service delivery.
- Maintain accurate documentation across CRM and clinical systems while ensuring compliance with data protection and confidentiality requirements.
- Contribute to continuous improvement by identifying process enhancements, supporting new team members, and representing the International Office in meetings when required.
- Support the wider International Office with additional administrative and operational tasks to ensure an efficient, high-quality service.
- For Arabic speaking candidates, you will occasionally be required to translate for a patient during their appointments.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What we're looking for
- Previous experience in international patient coordination, healthcare administration, or a similar customer-focused environment.
- Strong understanding of patient referrals, financial authorisations (LOGs/GOPs), and healthcare billing processes.
- Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Outstanding communication and relationship-building skills, with the confidence to work with consultants, insurers, government sponsors, and high-net-worth clients.
- Experience using CRM or patient administration systems (e.g., Meditech), together with good Microsoft Office skills, including Outlook, Word, Excel, and SharePoint.
- A proactive, flexible approach with excellent attention to detail and the ability to solve problems independently.
- Professional, diplomatic, and discreet, with strong cultural awareness and a commitment to exceptional customer service.
- Experience supporting colleagues, mentoring others, or contributing to process improvements would be advantageous.
- Fluency in Arabic highly desirable.
About us
At The London Clinic, everything starts with our people. Whether you're at the bedside or behind the scenes, you're part of something bigger - making a real difference to patients and to each other, every day.
As the UK's largest independent charitable hospital, we care for over 120,000 patients each year. What makes us different is what we do with that success - we reinvest it back into our services, our technology, and, most importantly, our people. From developing innovative, new ways of delivering care to supporting continuous learning and career progression, we're always looking ahead.
We are incredibly proud to be the only independent healthcare provider included in the Top 10 of the Financial Times' UK Best Employers Survey 2026.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
What's in it for you
- Life insurance - Get life cover worth four times your salary, whether you're full-time or part-time.
- Private medical cover - Once you've passed probation, our employee medical scheme gives you fast-track access to private healthcare.
- Pension - Join our matched pension scheme and enjoy up to 10% contributions.
- Employee assistance programme - From stress to practical guidance, our counselling service has your back.
- Blue light card - Unlock thousands of discounts! From supermarkets to holidays, fashion, tech, and days out, your Blue Light Card makes it all cheaper.
- Cycle to work - Pedal your way to a healthier, greener commute! Enjoy tax-free benefits while reducing your carbon footprint.
- Electric car scheme - Our Electric Car Scheme makes switching to a cleaner, eco-friendly ride simple and affordable.
- Subsidised staff restaurant - Dig into a variety of tasty, healthy meals without denting your wallet.
- Recognition programmes - Celebrate wins big and small! Our Recognition Programmes make sure your hard work doesn't go unnoticed.
How to find us:
Our main hospital is based at:
20 Devonshire Place, London, W1G 6BW
Located in central London near Harley Street, we are within walking distance of:
- Oxford Circus
- Bond Street
- Baker Street
- Great Portland Street
This role will be based at:
1 Park Square West, London, NW1 4LJ
We are committed to safeguarding and protecting all adults at risk, children, and young people by implementing robust safer recruitment practices during our selection process. Pre-employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). If you would like further information about our safer recruitment policy, then please contact a member of our recruitment team.
The London Clinic values a diverse workforce and welcomes applications from all backgrounds. If you have the skills and experience for the role, we encourage you to apply. We are committed to supporting candidates throughout the recruitment process and will make reasonable adjustments where needed - please let us know if there is anything we can do to support you.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location