AIT Worldwide Logistics, Inc.
International Operations Agent I
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
International Operations Agent I
Introduction
Join us at AIT, where we believe every day presents an opportunity to make a global impact!
We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction.
Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture—join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver.® means when you come to move the world with us!
Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.
Overview
The International Operations Agent I will report directly to the Operations Manager within the Operations department at the station. This position will be responsible for:
- Controlling international freight forwarding shipments into the USA and Mexico across all modes of transport per customer request.
- Day-to-day responsibilities include:
- Quoting and routing freight
- Tracking shipments
- Troubleshooting and overcoming operational challenges
- Assisting local sales and global offices with air and/or ocean export matters
- The primary focus of this role: providing a high-level of excellent customer service to all customers and vendors.
Responsibilities
-
Work with customers to:
- Qualify shipping requirements
- Obtain all details (e.g., regulations, certificates, documentation) needed for shipment quotation and operations
- Ensure satisfaction of customer requests
-
Prepare profitable quotations accurately
-
Set shipping schedules and:
- Communicate with customers, deliveries, and ports
- Verify loading, departures, and arrivals in a timely manner
-
Coordinate:
- Day-to-day import/export of products (including reviewing orders and documents)
- Logistic operations tasks with local sales teams and global offices
-
Track and communicate delays, damages, problems, and work toward resolving customer issues
-
Handle all aspects of air and/or ocean international operations, including:
- Customer service
- Data entry of shipments
- Operations and billing
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
-
Manage all aspects of shipment tracking to:
- Ensure shipments move as scheduled
- Update systems upon verification
- Identify/rectify deviations and re-routing if necessary
-
Coordinate recovery/delivery schedules with cartage agents and international partners
-
Partner with local sales to:
- Communicate problems to customers, international partners, and other AIT stations, as needed
- Ensure all customer Standard Operating Procedures (SOP) and AIT Key Performance Indicators (KPIs) are adhered to and met
-
Ensure all shipments are:
- Properly billed within company guidelines and timelines
-
Process and comply with all requirements from:
- Regulatory agencies
- International and U.S. regulatory authorities
-
Collaborate with corresponding department stakeholders to:
- Ensure smooth financial processing (e.g., billing, file updates) before month-end deadlines
-
Commit to continuous learning through:
- Required compliance training
- Certifications in software and/or regulatory knowledge
Wage Range
The estimated wage range for this position is $21.80–$43.50/hr, subject to variations based on geography, skills, expertise, and experience.
Qualifications
Education Requirements
- High School Diploma or equivalent: Required
- Bachelor’s Degree or equivalent: Preferred
Experience Requirements
- 2+ years in export/import operations: Required
- 2+ years of working knowledge in:
- Freight forwarding (IATA/NVOCC), FAA, TSA, export compliance, AES, and General CBP (Customs and Border Protection)
- Basic ITAR, DG (Dangerous Goods), or TSA-specific regulations (high proficiency): Required
- 2+ years of ability to work in a multi-tasked, fast-paced, high-volume environment: Preferred
Core Soft Skills
- Strong problem-solving to resolutions aligned with customers’ needs
- proven track record of independence, ownership, accountability, and autonomy
Skills & Certifications
Licenses & Certifications
- CargoWISE certification: Required within 18 months of hire
- Certification in basic Microsoft Office suite: Required within 18 months of hire
Desired Traits
- Team Player: Demonstrates professionalism and respect for coworkers—a core value at AIT.
- Growth Mindset: Passionate about personal development, open to change, and eager to improve processes/solutions.
- Customer Service Focus: Excels in building relationships with both internal and external customers—key to AIT culture.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
What AIT Has to Offer
In addition to competitive base pay, eligible for incentive bonus based on meeting business/individual metrics. Benefits include:
Compensation
- Salary range: $21.80–$43.50/hr
Benefits
- Healthcare:
- Medical, prescription coverage
- Health Savings Account (HSA) and Flexible Spending Account (FSA)
- Retirement:
- 401(k) Match Plan
- Well-being:
- Dental, vision, life insurance, accidental death & dismemberment (AD&D), disability policies, and supplemental health plans
- Support:
- Employee Assistance Program (EAP)
- Paid Parental Leave
- Pet Insurance
- Time Off:
- Paid Volunteer Hours (5 hrs/year)
- Up to 10–20 days of vacation (dependent on tenure), 2 personal days, 1 floating holiday, 5 sick days
- 6 paid company holidays (+ Veterans Day for veterans if applicable)
About AIT Worldwide Logistics
AIT Worldwide Logistics is a global freight forwarder helping businesses expand by providing seamless access to markets worldwide. For 40+ years, the Chicago-based company has relied on a consultative approach and trusted partnerships to create a global network, serving industries such as aerospace, automotive, retail, food, energy, and marine.
- Core Strengths:
- User-friendly technology platform
- Flexible door-to-door deliveries via air, ocean, ground, or rail—on-time and on-budget
- Service Offerings:
- Customs clearance
- Warehouse and fulfillment solutions
- White-glove customer service
With 150+ worldwide locations across Asia, Europe, and North America, AIT delivers expertise and scalability to support shipments of any complexity. Developing secure trade lanes fuels economic progress through globally connected communities.
Equal Opportunity Employer
AIT Worldwide Logistics is an equal opportunity employer and welcomes applications from men, women, veterans, and individuals with disabilities. Applications via disability for alternative accommodation requests? Contact Human Resources at: 630-766-8300 ext. 5218.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location