Chartered Insurance Institute
International Operations Co-ordinator
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International Operations Coordinator
Hybrid, London - City
Full time, Permanent
Salary: £25,500 - £30,500
Your Role
As an International Operations Support, you will provide professional operational support to international corporate customers, partners, and regional teams, helping to ensure a consistent and high-quality customer experience across global markets. Working closely with the International Operations Manager, Regional Directors, and colleagues across international offices, including Hong Kong and Dubai, you will support operational activities, client engagement, contracting processes, and the delivery of new initiatives.
You will act as a key point of contact for customer and partner enquiries, coordinating solutions, maintaining accurate client data, and supporting the preparation of presentations, proposals, reports, and operational documentation. The role also contributes to project delivery, internal communications, process improvement, and the effective management of operational activities.
Using strong organisational and problem-solving skills, you will help identify and resolve issues, support service excellence, and ensure operational processes are delivered consistently and efficiently. You will work collaboratively across international and UK-based teams to support business objectives while maintaining high standards of customer service and professionalism.
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You
- Enjoy building strong relationships and take pride in delivering a professional, high-quality experience for customers, partners, and colleagues.
- Are highly organised, comfortable managing multiple priorities, and able to keep things moving in a fast-paced international environment.
- Have a keen eye for detail and enjoy working with data, ensuring information is accurate, up to date, and easy for others to access and use.
- Are a confident communicator who can respond to enquiries, coordinate with stakeholders, and present information clearly and professionally.
- Are collaborative by nature, working effectively with colleagues across different teams, regions, and time zones to achieve shared goals.
- Are proactive and solutions-focused, always looking for ways to improve processes, resolve issues, and enhance the customer experience.
Interview Process
We understand that taking time to prepare for and to attend interviews is a big commitment and want the process to be as transparent as possible.
You Can Expect The Following Process From Us
- A short, introductory phone call from our Talent Acquisition Advisor.
- A formal 1st Stage Teams interview with the Talent Acquisition Manager and representatives of Market & Opportunities teams.
Application Deadline
We will review applications on Friday, Aug 8th, 2026. Applications after this date are welcome, however these will be reviewed and progressed on a rolling basis should we have available slots on the shortlist.
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Next Steps
If you would like to explore this opportunity with us for the next step in your career, we look forward to receiving your application through the Apply feature at the top of this advert.
If you have any queries or you would like to see the full JD, please get in touch on ukjobs@cii.co.uk.
We are an inclusive employer and welcome applications from all backgrounds. If you require any reasonable adjustments during the recruitment process, please let us know. We are committed to ensuring all candidates have equal access and opportunity, in line with the Equality Act 2010.
Please note: At the CII, we work with a carefully selected Preferred Supplier List (PSL) for recruitment. We do not accept speculative CVs and kindly request that agency recruiters do not contact our managers directly, to ensure a consistent and properly coordinated recruitment process.
If you are interested in working with us in the future, please contact ukjobs@cii.co.uk. We review our PSL at set intervals and are happy to retain details for consideration when opportunities arise.
Agencies who do not follow this process will be excluded from any future opportunities to work with us, including PSL reviews.
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