International Passenger Survey Interviewer - Heathrow

IPS shifts are allocated on a 6 weekly basis with a mixture of AM & PM weekday and weekend shifts.

All shifts are based at Heathrow Airport. You need to be aware that you will work on a rota basis and that you will need to be available to sign in at workstation as early as 05:30 (AM shifts) and stay until as late as 23.00 (PM). Heathrow operates with a mixture of morning, afternoon and evening.

Shift lengths are normally 8 hours in length. As is normal with the IPS Interviewer positions, any contract awarded will include the requirement to work weekends. You will be expected to work three weekends out of four each month.

Responsibilities

• Work independently or as a part of a small team to undertake interviews with the travelling public, demonstrating high standards of data collection and meeting your KPIs.
• Gathering data at the beginning of the passenger journey, follow guidelines and instruction dependent upon how passengers are processed at the data collection point.
• Be responsible for self, ensuring site operating procedures and health and safety procedures are adhered to at all times.
• Be punctual, ensuring shift start times are met.
• Build effective relationships with airport/port staff to enable co-operation necessary for effective data collection.
• Collect and transmit high quality data within agreed timeframe and following agreed protocols.
• Be proficient in the digital technology and corporate systems required for your role.
• Take responsibility for your breaks, ensuring data collection is not compromised.
• Complete the administrative tasks required for your role as detailed.
• Buddy new interviewers as required, helping them settle into the environment and reach required standards.
• Working in partnership with your Site Manager, identify areas for your continued learning, self development and progression.
• Provide constructive feedback to your managers to help the operation and structure perform more efficiently.

Person specification

Essential Criteria:

• Strong interpersonal and communication skills with the ability to engage professionally with diverse members of the public.
• Demonstrated ability to follow detailed instructions and record information accurately.
• Self-motivated and disciplined approach to independent working in a public-facing environment.
• Proficient in the use of tablets and smartphone as these will be used within your work.

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Working Together

Salary and Benefits

Alongside your salary of £18,937, Office for National Statistics contributes £5,486 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

The Office for National Statistics is part of the Civil Service, and as such we share a number of key benefits with other departments, whilst also having our own unique offerings to support our valued colleagues across the organisation.

Whether you are hearing about us for the first time or already know a bit about our organisation, we hope that our careers site will give you a great insight into the benefits and facilities available to our colleagues, and our fantastic working culture.

Inclusion & Accessibility

At ONS we are always looking to attract the very best people from the widest possible talent pool, and we are proud to be an inclusive, equal opportunities employer. As a Disability Confident Leader we’re committed to ensuring that all candidates are treated fairly throughout the recruitment process.

As part of our application process, you will be prompted to provide details of any reasonable adjustments to our recruitment process that you need. If you would like to discuss any reasonable adjustments before applying, please contact the recruitment team in the first instance.

If you would like an accessible version of any of the attachments or recruitment documents below or linked to in this advert, please contact the recruitment team who will be happy to assist.

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Background Checks

This role requires you to obtain an Airside ID security pass from the Security ID Unit at your base site, as well as from any residual sites you may be required to work at. An Identity Pass must be approved before employment can begin, and the process can take several weeks to complete.

If your application progresses, you will be required to provide a full and continuous five‑year employment history, including:

• Details of all previous roles
• Explanations for any gaps of 28 days or more
• Referee contact details to verify each period of employment or inactivity
• A Certificate of Good Conduct from any country in which you have lived for more than six months within the last five years

Further information on these requirements is provided in the Candidate Pack.

Please note that unconditional appointment to this post can only be made once all security and employment‑history vetting checks have been successfully completed and the relevant port/airport Security ID Unit has approved your Identity Pass.

These passes are issued by third parties, and if an application is declined, you may be unable to take up employment with ONS in this role.

Please note that all campaigns may be subject to withdrawal at any stage if the internal resource position changes.

Applicant Support

Number of Stages: 2 stage process

Stage 1: Application

The assessment process at the application stage will be based on your personal statement. It is important that your application is tailored to highlight the skills, knowledge, and experience relevant to the role.

A personal statement is required at application stage, it states the maximum word count allowed, which should not be exceeded. Where it is a requirement to make a personal statement, you should provide evidence for each essential skill criterion listed in the person specification. As these criteria are scored, it is advisable to give clear examples for each one, including the impact of your actions, ideally utilising the STAR technique (Situation, Task, Action, Result).

Please note that Success Profiles Behaviour examples are not required at this stage of the application process.

In instances where a high number of applications are received, the sift pass mark may be adjusted, and candidates will be invited to interview based