Client Communication & Relationship Management

• Serve as the primary point of contact for clients throughout the project lifecycle
• Communicate formal weekly status updates to client and RainFocus stakeholders
• Communicate with event steering teams and executive-level committees
• Facilitate workshops with clients, solution consultants, and architects to capture requirements and define action plans — you lead the conversation; your project team executes the build
• Manage scope conversations directly with clients, including presenting and negotiating change orders when deliverables fall outside the original project scope
• Solicit feedback from clients and team members to drive prioritization
• Coordinate post-event reviews between client and RainFocus account team
• Surface decision points and escalations to stakeholders to remove obstacles

Change Management

• Provide change management support for first-year event clients
• Ensure necessary training is provided to clients and partners to support effective adoption of new processes and technology
• Identify impacts to roles and responsibilities within client teams and escalate resource constraints where needed

Project Controls

• Follow and deliver projects leveraging RainFocus best practice implementation process
• Manage expectations, scope, and priorities of implementation
• Ensure that all project artifacts are captured and maintained
• Monitor and manage project financial performance against targets

Qualifications

• 4+ years of project management experience, with demonstrated success managing complex, multi-stakeholder projects with long implementation cycles
• Experience in project managing software implementations
• Proven experience in a client-facing project management role — you are comfortable owning the client relationship and having direct, sometimes difficult conversations about scope, timelines, and expectations
• Experience managing multiple concurrent projects or client engagements simultaneously
• Proficiency with project management tools; experience with Jira is a plus
• Strong written and verbal communication skills, including experience presenting to executive-level stakeholders
• Excellent interpersonal, organizational, analytical, and follow-up skills
• Working knowledge of Google Workspace and Microsoft Office suite
• Highly self-motivated with strong ownership mentality and consistent follow-through
• Highly detail oriented with proven ability to document systems and processes

Preferred Qualifications

• Events industry experience strongly preferred — candidates familiar with the pace, complexity, and client dynamics of event technology implementations tend to ramp faster and thrive longer in this role
• Experience taking over projects mid-lifecycle and successfully building client trust in an inherited engagement
• PMP certification or equivalent
• Solution-oriented, patient, and persistent in the face of organizational and client-driven challenges
• Challenger mentality — ability to drive direct client conversations about scope, expectations, and priorities
• Ability to organize ambiguous situations into concrete deliverables and clear next steps
• Able to prioritize and manage competing deadlines across a concurrent project portfolio
• Strong team-player mentality — this team succeeds together

Location/Travel

This remote role can be located anywhere in the United States of America. Total travel could be up to 20%. The nature of the travel is being onsite at client events, which may include weekends, as well as postmortem and client-driven meetings.

Why work at RainFocus?

At RainFocus we delight millions of attendees at large-scale events by delivering better insights, experiences, and marketing. We were able to pivot our product and services offering in 2020 to continue growing and serving new clients and events.

As a member of the RainFocus team, you will have the opportunity to experience first-hand the impact of our platform at events around the world. Additionally, RainFocus offers competitive salaries, competitive benefits, 401k, generous PTO, and countless other team building activities.

As a member of the Project Management team, we have built something we are genuinely proud of on this team. Here is what you can expect when you join:

• A structured 8-week onboarding program designed to set you up for success before you take on your first client.
• A 12-week mentorship program pairing you with a tenured PM who will support your transition into the role.
• Managers who are deeply invested in their team members as people — not just producers. Our team satisfaction scores have risen consecutively across each of our last three company-wide surveys.
• A team culture built on open feedback and shared ownership. Our processes, tools, and initiatives are regularly shaped by PM input through focus groups and direct feedback channels.
• The opportunity to make a visible impact — on your clients, on major events that reach thousands of attendees, and on a team that is actively building something better.
• Competitive salaries and benefits, 401k, generous PTO, and a remote-first work environment.

If you are a strong project manager who thrives in a client-facing, fast-paced environment and wants to be supported as well as challenged, we want to hear from you.

What are you waiting for? Apply today! We need more talented, hard-working, fun-loving team members just like yourself!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.