International Road Service & Operations Analyst

Company Description Contract Type: Permanent / 37.5 Hours Per Week Salary: £37,544.16 Location: International Gateway, Hinckley, LE10 3BQ Days of Work: Monday to Friday Hours of Work: 09:00 -17::30 Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of nearly £2 billion, that can offer you great benefits and plenty of opportunities to progress your career DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!!! DPD is a Valuable 500 company and a Disability Confident Employer Job Description Purpose of Position This role will be based from our offices in Hinckley Working within DPD International Operations, you will work directly with senior managers, providing analytical findings, proposing solutions and making recommendations to support the Road Service Team. You will conduct trend analysis of Road Service and Operations to identify the cause of service failures, in order to improve operational compliance and customer retention. Key Task & Responsibilities Proactive resolution to service performance issues using cause analysis reports and liaison with other departments to complete actions that will improve DPD Classic service Ensuring that all operational procedures are implemented and adhered to in line with the development of the International products Conduct trend analysis on receipt of any escalations relating to DPD Classic service quality and non-compliance and submit a report of actions for resolution Communicate any changes to DPD Classic operational procedures or updates that could affect the DPD Group customer’s deliveries. Assist, when requested and deemed necessary, with presentations to International clients, SMT and internal departments and attend any meetings when required to provide international knowledge Undertake specific projects, working groups or other duties as required by the International management team in order to develop or enhance the international service offering Provide recommendations for customer experience improvements on the DPD Classic service to the International Road Service Delivery Manager, International Road Service Team Leader and DPD Group stakeholders Regularly liaise with the Road Service Team and DPD Group stakeholders to review and identify the current operational trends that can help drive change and enable us to achieve Road Service KPI’s Qualifications To succeed in this role you will be passionate about data analysis and have extensive experience using Excel. A background in logistics and experience with SQL would be advantageous. We will also expect: Excellent analytical and problem solving skills essential Ability to communicate at all levels and challenge various stakeholders to drive the business forward Flexibility and a positive approach to change Adaptable to manage competing workloads. Demonstrates the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability. Additional Information About our Benefits We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few… Holiday trading Enhanced maternity and paternity package Free life assurance of 4 x salary on joining the pension scheme Health Kiosks visiting every location Vitality at Work Free On Site Parking Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping Milestone Days off to celebrate with your family and friends For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities. If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today

Job Title: International Road Operations & Service Analyst Function: Other Vacancy Type: Permanent - Full Time