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Internship - Customer Service Agent
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Customer Support & Timing Coordinator – Internship (6-Month Mandatory)
HYROX is a global sports event series that combines running and functional fitness training in a unique race format. Founded in Germany in 2017, HYROX has grown into a worldwide fitness movement with events across five continents, attracting tens of thousands of athletes annually.
Your Key Responsibilities
- Athlete Support: Be the first point of contact for all queries regarding event results, penalties, and timing discrepancies.
- Query Management: Address customer enquiries within agreed SLA timeframes, ensuring responses are professional, accurate, and empathetic.
- Technical Troubleshooting: Investigate issues and resolve problems—escalating unresolved or complex timing issues to the Timing Team.
- Cross-Departmental Collaboration: Route external enquiries to the appropriate internal teams to ensure seamless communication.
- Continuous Improvement: Identify recurring themes in handled queries to refine athlete communications.
- Event Support: Travel to on-site events across the country for frontline support.
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Your Profile
- Experience: Mandatory 6-month internship (proof required).
- Education: Ideal candidate is a placement student in their 3rd year of a 4-year degree.
- Mindset:
- Highly data-oriented, with strong problem-solving skills.
- Ability to analyze details and investigate thoroughly.
- Experience:
- Prior knowledge of customer service or sports event operations is advantageous.
- Communication Skills:
- Must handle athlete queries with empathy and professionalism.
- Flexibility:
- Willingness to travel to events and commit to a 1-year employment contract.
- Location: Preference for London, but Hamburg is also considered.
- Language Requirements:
- English (C-level minimum required).
- German proficiency (plus) welcome.
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What We Offer
- 5% matched pension
- Vitality Healthcare benefits
- Subsidised gym membership
- Fun and collaborative team environment
- Opportunity to grow within a leading fitness trend
- Discounts at all HYROX stores
Our Values
We foster a diversity-driven, inclusive workplace, ensuring equal consideration for all applicants regardless of:
- Ethnicity, color, religion
- Gender, gender identity/expression
- Sexual orientation
- National origin
- Disability, age
- Or any other protected characteristic
HYROX is committed to equal opportunity for all.
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