Acorn Group
Interventions Handler
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This is an exciting opportunity for an individual who thrives in a fast-paced environment and enjoys problem-solving, decision-making, and driving process improvements.
Reporting to the Intervention and Hire Monitoring Team Leader, the Interventions Claims Handler is responsible for managing a portfolio of third-party intervention claims, including third-party property damage, mobility, and personal injury.
You will play a key role in proactively contacting all non-fault claimants and successfully converting them to our services, helping to control indemnity spend while delivering an excellent customer experience.
Role: Interventions Handler
Location: Liverpool
Working hours: 37.5 hours a week. Monday to Friday 9:00am to 5:30pm
Salary: £27512 to £38732 Plus up to £5000 performance related bonus per annum, once established within your role.
What you will be doing:
- Contacting all potential claimants in a timely manner, accurately assessing their needs and offer our services in respect of repairs, hire and injury, where applicable
- Utilising services of our supplier network wherever possible on appropriate claims and ensuring instructions are clear
- Ensuring potentially fraudulent claims are identified and appropriately referred
- Application of accurate reserving
- Ensuring accurate notes are added and updated on our system
- Ensuring effective communication to policyholders and claimants
- Effective use of diary to minimise claims lifecycle and indemnity spend
- Applying thorough knowledge of risks associated with the use of market claims service providers to influence claimants into accepting the benefits of our intervention services
- Expertly assessing policy indemnity & liability
- Identification of fraud indicators
- Application of reserving philosophy
- Be proficient in the use and application of intelligence systems
- Ability to interrogate expert reports to ensure the most economical settlement of the claim
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What we’re looking for:
- Proven experience in a claims environment or within a role with transferrable skills
- Persuasive, strong and confident communicator (verbally & written)
- Ability to fact find and analyse information to result in accurate decision making
- Ability to use own initiative to explore all options to achieve the best outcome for the business
- Motivated self-starter
- Ability to work as part of a team & achieve results together
- Strong customer service skills
- PC literate with excellent administration and processing skills
- Cert CII qualified or working towards, or sound experience in a claims or sales environment
You must have at least 6 months continuous employment within Acorn Insurance/Granite. You must not have any live warning, written or verbal, on file within the last 6 months. All other standard housekeeping requirements are expected such as good time keeping and attendance record.
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Important: please advise your current manager of your intention to apply.
Please direct any questions to talentacquisition@theacorngroup.com and not to the department manager.
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to satisfactory standard.
Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships.
At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.
The Acorn Group is a Great Place to Work 2024/5. A record number of Acorn employees completed the survey. The results overwhelmingly revealed that the group is welcoming, supportive and a great place to forge a career. There is always room for improvement though.
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