Our Ways of Working

We’re a flexible-first organisation, because we know people do their best work when they have choice and clarity. To support meaningful collaboration, we ask everyone to spend at least eight days a month connecting with each other in person.

That doesn’t just mean time in the office – it could be team meetings, offsites, volunteering days, cross-functional projects, or away days. What matters is making those moments count – so when we come together, it benefits everyone.

Accessible, Inclusive, and Equitable for All

We believe a better tomorrow starts with the choices we make today. That means moving the dial on diversity, building equity into everything we do, and putting inclusion at the heart of our business.

Virgin Media O₂ is an equal opportunities employer, and we work hard to remove bias and barriers. We want every person who joins us – and everyone thinking about joining us – to feel seen, heard, and supported.

When you work with us, you’ll have access to our award-winning employee network groups. These communities bring people together, champion allyship, and create uplifting spaces where you can learn, share, and feel part of something bigger. They play a big role in helping people feel connected from day one.

The Must Haves

• Significant experience conducting complex and sensitive investigations in law enforcement, corporate, or regulatory environments
• Proven ability to manage investigations end-to-end, including evidence gathering, interviewing, and case file preparation
• Strong knowledge of investigative methodologies, evidential standards, and relevant legal or regulatory frameworks
• Experience producing high-quality evidential reports for formal proceedings such as tribunals or prosecutions
• Excellent analytical, communication, and stakeholder management skills
• Professional qualifications or accreditations in investigations, fraud, or financial crime
• Experience supporting crisis management or major incident response
• Familiarity with working alongside law enforcement or regulatory bodies
• Experience identifying control weaknesses and driving process improvements
• Knowledge of investigation or case management systems

The Other Stuff We Are Looking For

• Strong interpersonal skills, with the ability to build trust and credibility with a wide range of stakeholders
• Resilience and sound judgement, with the confidence to handle sensitive situations and make balanced, evidence-based decisions

What’s in It for You

We know life isn’t just about work, so our benefits are built to support you in the moments that matter. You’ll get Bupa healthcare, wellbeing support, life cover, a pension, and generous holiday – plus your birthday off.

And there’s more. Enjoy some extra perks on us, with optional electric vehicle lease and Cycle2Work schemes, dental insurance, neurodiversity assessments, and brilliant discounts on broadband, TV, and mobile. You’ll even get access to the Virgin Family platform and the O₂ Priority app, with exclusive rewards, experiences, and chances to attend events at The O₂ and beyond.

Next Steps

If this feels like a place where you can belong, we’d love to see what you can do. Once you apply, the next steps might include a call with a recruiter, a video interview, an interview with the hiring manager, and a task or assessment.

We’ll also ask about any adjustments you might need, and we’ll do our best to make them happen.

We review applications and interview throughout the advert window, so it’s worth applying sooner rather than later. If you’re offered the role, the offer will be subject to background checks, including a criminal record check and, for some roles, a financial background check.